School Admissions Officer

Responsibilities

• Respond to inbound parent inquiries received by phone, email, and text message in a timely and professional manner during established business hours.
• Congduct 15 to 30 minute discovery conversations with prospective families to gather relevant information regarding the student, athletic involvement, grade level, and educational objectives.
• Provide accurate information about the Texas Sports Academy program, including the academic model, athletic schedule, coaching staff, tuition structure, and TEFA funding eligibility.
• Qualify prospective families based on established criteria and transition qualified leads to the sales team with complete documentation.
• Cconduct follow-up outreach to prospective families who have not responded to previous communications.
• Provide regular reporting to leadership on recurring parent questions, common objections, and engagement trends to support ongoing improvements to messaging, content, and program development.

Requirements

• Experience: Minimum of one year of professional experience in a customer-facing role such as admissions, customer success, sales development, recruitment, or educational administration.
• Communication Skills: Demonstrated ability to communicate effectively by phone, email, and text message with a diverse range of stakeholders.
• Technical Proficiency: Proficiency in customer relationship management (CRM) software and standard office productivity tools.
• Organization and Attention to Detail: Strong organizational skills and attention to detail, particularly with respect to data entry and documentation.
• Workload Management: Ability to manage multiple concurrent conversations and prioritize inquiries based on urgency and qualification status.
• AI-first Mindset: Must be comfortable using AI tools (e.g., ChatGPT, Claude, Perplexity) as a core part of daily workflow, including drafting parent communications, personalizing outreach, summarizing family interactions, analyzing engagement and retention data, and automating repetitive follow-ups.
• Background in Athletics: Personal experience as an athlete, coach, or in a sports-related role, with a genuine understanding of the youth athletics landscape and the families it serves.
• Bonus Points: Sales Support Experience: Previous experience as a Sales Development Representative (SDR), Business Development Representative (BDR), or admissions counselor working in support of a sales or enrollment team. Hubspot Management: Maintain accurate and detailed records of all parent interactions within Hubspot. Bilingual: Bilingual proficiency in English and Spanish.