Scholarship Program Coordinator

About the role

The Office of Scholarships is seeking a Scholarship Program Coordinator. This is a part-time (0.75 FTE), 12-month, professional faculty position. The Scholarship Program Coordinator serves as the primary point of contact for students participating in the Finish in Four Scholarship Program and plays a key role in the administration and delivery of scholarship services within the OSU Scholarship Office. This position oversees program advising, outreach, and scholarship processing for Finish in Four scholars, while also providing support for other university scholarship programs and contributing to general office operations.

Key Responsibilities

• Serve as the primary contact for students participating in the Finish in Four Scholarship Program. Advise Finish in Four scholars, as well as prospective, newly admitted, and current students, regarding OSU scholarship opportunities, processes, deadlines, requirements, and appeal procedures. Advising occurs in person, virtually, by phone, through Beaver Hub, and via email.

• Participate in outreach, recruitment, and scholarship-related events on campus and throughout Oregon. Respond to general customer service inquiries and support students referred by other OSU departments or front-line service units. Assist students with identifying and applying for institutional and external scholarships using the university scholarship management system (OSU ScholarDollars).

• Travel, including occasional evening, overnight, and weekend work, to attend outreach and recruitment events as required.

• Review and resolve scholarship award disbursement holds and errors related to the Finish in Four Scholarship Program. Review Finish in Four scholarship applications and assist with the review of Presidential Scholarship applications as needed.

• Serve as a member of the Scholarship Office Appeals Committee and review student scholarship appeals in accordance with established procedures. Collaborate with the Assistant Director of Scholarships to facilitate the awarding of programmatic, college, and departmental scholarships through OSU ScholarDollars, with a primary focus on Finish in Four awards. Troubleshoot scholarship system or process issues based on student and campus partner feedback, and identify opportunities to improve scholarship administration practices in collaboration with the Assistant Director and Director.

• Provide work direction and operational support to front-line student employees in the Scholarship Office, including planning, assigning, and approving work as needed.

• Provide operational and administrative support for special projects and initiatives within the Scholarship Office. Update and maintain Scholarship Office website content and social media accounts, as assigned. Perform other duties as assigned to support office operations and institutional priorities.

Qualifications

• Bachelor’s degree from a regionally accredited, not-for-profit college or university.
• Experience working in a higher education environment.
• Demonstrated commitment to providing exceptional customer service.
• Experience professionally handling difficult or sensitive conversations.
• Strong written and verbal communication skills.
• Proficiency with standard office software, including word processing, spreadsheets, and data management tools.
• Experience with public speaking and delivering presentations to audiences of varying sizes.
• Excellent planning, organizational, analytical, and decision-making skills.
• Demonstrated ability to work effectively in a collaborative, team-oriented environment.
• A commitment to educational equity in a multicultural setting and to advancing the participation of diverse groups and supporting diverse perspectives.

What We Would Like You to Have

• Experience working within Enrollment Management functions (e.g., Financial Aid, Admissions).
• Experience with university student information systems such as Banner, Slate, Scholarship Universe, or similar platforms.
• Experience with external scholarship databases and platforms.

Benefits

Starting salary within the salary range will be commensurate with skills, education, and experience. Please note if salary falls below FLSA salary threshold the position will be hourly non-exempt.

OSU is a fair chance employer committed to inclusive hiring. We encourage applications from candidates who bring a wide range of lived experience including involvement with the justice system.

This position has “critical or security-sensitive” responsibilities. If you are selected as a finalist, your initial job offer will be contingent upon the results of a job-related pre-employment check (such as a background check, motor vehicle history check, sexual misconduct reference check, etc.). Background check results do not automatically disqualify a candidate. Take a look at our Background Checks website including the for candidates section for more details. If you have questions or concerns about the pre-employment check, please contact OSU’s Employee and Labor Relations team at employee.relations@oregonstate.edu.