Scheme Housing Officer

About the role

We are seeking a compassionate and proactive Scheme Housing Officer to support older residents in living safely, independently and confidently within thriving communities. The role involves day‑to‑day management of housing schemes, ensuring properties are safe, well maintained and welcoming, while providing tenancy management support, welfare checks, safeguarding oversight and resident engagement activities. You will work closely with residents, colleagues, contractors and external partners to promote wellbeing, resolve housing issues and deliver excellent customer service. This position is ideal for someone with experience in care, support or housing services who is passionate about making a positive difference to the lives of older people.

Responsibilities

• Monitor residents’ needs and safety through annual home visits and support them in accessing appropriate support, care assessments and services.
• Report self‑neglect and other safeguarding concerns in line with policy.
• Understand utility and other costs in your scheme(s); take action to reduce costs wherever possible and flag potential overspends or anomalies to your manager.
• Remain resilient and follow procedures calmly and effectively during emergencies such as unexpected resident deaths, lift breakdowns or other building problems.
• Address neighbourhood issues that do not meet the threshold for anti‑social behaviour, following the good neighbourhood management procedure.
• Provide efficient “on the spot” tenancy management, including supporting the letting of vacant homes, basic income maximisation, arrears management, resolving anti‑social behaviour and monitoring environmental, maintenance and other services.
• Act as custodian for a scheme or group of schemes, ensuring they are well run, safe and attractive; work with internal teams and external contractors to remediate repairs, faults and maintain grounds.

Requirements

• Experience of care or support services, including knowledge of relevant legislation and good practice.
• Resilience, self‑motivation and ability to work independently at your scheme(s) for most of the time.
• Strong time‑management and task‑prioritisation skills; ability to work well under pressure both individually and in a team.
• Proactive “can‑do” approach to problem solving.
• Ability to learn and use IT and communication systems.
• Excellent interpersonal skills and teamwork.
• Capability to receive and respond to customer feedback and complaints professionally at all times.
• Full driving licence with access to own vehicle, or evidence of ability to meet travel requirements using public transport.

Schedule

This is a part‑time position, working 14 hours per week. Hours can be spread across two or three days. The role is based in our Dover schemes, with occasional travel to other Southern Housing locations in Kent as required.

Closing Date: Wednesday 30 September 2026 at 23:59.
Shortlisting: Friday 2 October 2026.
Interviews: Week commencing 12 October 2026.
Please note we reserve the right to close this vacancy early if we receive a high volume of applications.