Scheduling Specialist - Tennova Heart -Turkey Creek

Essential Functions

• Develops, maintains, and distributes clinician schedules based on workload demands.
• Completes accurate patient appointment scheduling across multiple clinics, depending on assignment.
• Receives inbound communication from clinicians, patients, and staff via phone, text, email, and/or call center platforms to address scheduling needs.
• Accurately documents and routes communications to the appropriate staff via the EMR.
• Validates provider readiness (credentials, enrollments) or verifies patient demographics and insurance information, ensuring compliance with applicable requirements.
• Researches patient requests within the medical record, provides necessary information, and resolves inquiries effectively while maintaining patient confidentiality.
• Maintains regular and reliable attendance.
• Performs other duties as assigned.

Qualifications

• H.S. Diploma or GED required.
• Bachelor's Degree in Healthcare Administration, Business Administration, or a related field preferred.
• 1-3 years of experience in scheduling, operations, customer service, or healthcare administration required.
• Experience in physician/provider scheduling, patient appointment scheduling, or call center operations preferred.