Scheduling Specialist - Tennova Heart - Turkey Creek

Benefits

• Competitive pay that rewards your hard work
• Medical, dental, vision, and life insurance coverage
• Generous PTO and extended illness benefits
• 401(k) with company match
• Career development, learning opportunities, and advancement pathways
• Licensure and certification reimbursement for eligible roles
• Student loan support for eligible roles
• Employee rewards and recognition programs
• Collaborative, purpose‑driven culture
• Additional voluntary benefits such as pet insurance, identity protection, and legal insurance

Schedule

8‑hour shifts, Monday – Friday, 8:00 am – 5:00 pm. No weekends, no holidays, no call.

Job Summary

The Scheduling Specialist is responsible for managing and optimizing the scheduling process for patients and physicians’ offices within the hospital or medical facility. This role involves coordinating appointments, procedures, and treatments across departments to ensure efficient utilization of resources and high‑quality patient care. The Scheduling Specialist serves as a key liaison between patients, medical staff, and administrative teams, ensuring timely and accurate scheduling while providing excellent customer service.

Essential Functions

• Schedule patient appointments for consultations, tests, procedures, and follow‑ups, ensuring proper allocation of time and resources.
• Notify patients of appointment confirmations, cancellations, or reschedules, providing necessary information and instructions.
• Accurately enter and update patient information into the electronic health records (EHR) or scheduling system.
• Work closely with medical staff to align patient appointments with clinical priorities and optimize provider schedules.
• Track and manage patient cancellations and no‑shows, ensuring timely rescheduling and minimizing disruptions.
• Provide general administrative assistance, including answering calls, managing patient referrals, and coordinating patient files.
• Receive orders from the Order Facilitator and review them for validity and completeness.
• Ask patients necessary questions for specific tests and provide required procedure preparation or instructions.
• Prioritize work efficiently, including processing STAT orders timely.
• Notify ordering offices if unable to contract their patient to schedule procedures.
• Offer alternative scheduling options when needed to accommodate patient preferences and medical needs.
• Communicate with physicians, nurses, and other medical professionals to ensure appointments are properly scheduled based on clinical priorities and patient needs.
• Perform other duties as assigned.
• Maintain regular and reliable attendance.
• Comply with all policies and standards.

Qualifications

• Associate degree or certification in Healthcare Administration, Medical Office Administration, or a related field (preferred).
• 0–2 years of experience in medical scheduling, administrative support, or customer service (preferred).
• 0–2 years of experience with electronic medical record (EMR) systems, scheduling software, or medical front‑desk operations (preferred).

Knowledge, Skills, and Abilities

• Strong knowledge of appointment scheduling, patient flow management, and administrative procedures.
• Excellent organizational and time‑management skills with the ability to handle multiple tasks and deadlines.
• Effective verbal and written communication skills for interacting with patients, medical staff, and administrative teams.
• High attention to detail and accuracy, particularly in data entry and record‑keeping.
• Ability to work in a fast‑paced environment while maintaining a calm, professional demeanor.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and hospital scheduling or EHR software.
• Knowledge of medical terminology is a plus.