Scheduling Specialist - Physician Office - General Surgery

About the Role

Scheduling Specialist for physician outpatient procedures, primarily in general surgery, coordinating patient testing and surgeries to ensure timely scheduling.

Responsibilities

• Gather and interpret patient data, obtain scheduling orders, and instruct patients on test preparation.
• Enter and update scheduling and demographic information in the system, and resolve scheduling discrepancies.
• Collaborate with departments to prioritize urgent cases and ensure efficient coordination across multiple facilities.
• Maintain accurate records, compile statistical data, and provide excellent customer service through professional communication.
• Manage scheduling workflows, ensure medical necessity is verified, and handle patient inquiries.
• Perform administrative tasks such as filing and data relaying.
• Demonstrate professionalism and a patient-focused approach in all interactions.

Requirements

• High school diploma or equivalent required; associate degree or relevant experience preferred.
• Experience in data entry and typing speed of 45-50 WPM is preferred.
• Knowledge of healthcare processes, payer systems, and patient scheduling is beneficial.

About the Environment

This role supports a compassionate, collaborative environment committed to quality patient care and operational excellence.