Scheduling Specialist – OP Physical Therapy – Fairfield Hospital

About the role

Mercy Health is a faith-based and patient-focused organization dedicated to enhancing the health and well-being of all people through exceptional patient care. The Scheduling Specialist– Fairfield Hospital coordinates and schedules patient testing or procedures, interacts with various healthcare providers, and maintains accurate records.

Responsibilities

• Gathers and interprets patient data from physician offices and patients to enable scheduling of tests, surgeries, and pre-certification when necessary.
• Enters patient scheduling information into the hospital computer system, updates patient demographic and insurance information, and provides pre-registration forms.
• Answers questions about testing, scheduling, and test preparation, and refers patients to specialty areas as needed.
• Checks for medical necessity during scheduling, works with departments to schedule urgent cases, and coordinates scheduling across multiple facilities or departments.
• Compiles and prepares statistical data as requested, and resolves scheduling discrepancies and issues.
• Performs administrative tasks such as filing, photocopying, and relaying data as assigned.
• Promotes a customer-focused approach and handles calls with professionalism.

Requirements

High school diploma or equivalent is required, while an associate degree in business, healthcare, or a related field is preferred. Experience with data entry and typing (45-50 WPM) is preferred but not required.

Qualifications

• Knowledge of provider and payer systems.
• Ability to communicate effectively with patients, physicians, and other healthcare professionals.
• Strong organizational and problem-solving skills.
• Basic computer skills, including proficiency with Microsoft Office.

Skills

• Data entry and management
• Customer service
• Scheduling and coordination
• Medical terminology and billing

Benefits

Competitive pay, incentives, referral bonuses, and a 403(b) with employer contributions (when eligible). Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources, and discounts are provided. Paid time off, parental leave, short- and long-term disability, backup care for children and elders, and tuition assistance are also available. Bon Secours Mercy Health is committed to supporting the well-being of its associates, both personally and professionally.