Scheduling Specialist -- (Foot and Ankle)

About the role

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Responsibilities

• Greets patients and answers calls promptly, courteously, and helpfully, routing them appropriately.
• Schedules patient appointments using software, following established procedures and standards.
• Maintains a pleasant and caring attitude when communicating with all internal and external customers.
• Demonstrates good judgment and time management skills to accomplish daily tasks efficiently.
• Communicates information effectively to patients, families, providers, and service representatives.
• Collaborates with physician offices to monitor resource utilization and deliver quality care.
• Demonstrates knowledge and compliance with organizational guidelines and regulatory requirements.
• Participates in patient outreach campaigns to schedule follow-up and annual physical/wellness exam appointments.
• Maintains confidentiality of medical records and other confidential information.
• Processes and distributes incoming and outgoing communications.
• Keeps updated on current office software and maintains knowledge of office equipment.
• Performs other duties as assigned.

Requirements

• Associate's degree in nursing, Management, or related healthcare field.
• High School Diploma or equivalent.
• 1+ position-related experience.
• Office experience in a medical setting preferred.

Qualifications

• Practical knowledge and experience in working with practice management software systems.
• Proficient with computer programs: Email, PowerPoint, Excel, Word, Microsoft Outlook, Call Center Software.
• Good verbal and written communication skills, with the ability to communicate effectively over the phone and in person.
• Knowledge of medical terminology.
• General clerical skills.

Skills

• Interpersonal skills.
• Customer service skills.
• Time management skills.
• Organizational skills.
• Ability to work independently and in a team environment.
• Ability to function in demanding and emergency situations.
• Ability to adapt to change.
• Knowledge of teaching principles and techniques.

Benefits

All the benefits and perks you need for you and your family:

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
• Paid Time Off from Day One
• 403-B Retirement Plan
• Whole Person Well-being Resources
• Mental Health Resources and Support
• Pet Benefits

Schedule

Full time

Shift: Day

Pay

$17.40 - $27.84

Additional Information

N/A

Licenses and Certifications

N/A

Physical Requirements

Click here to view work requirements

Equal Opportunity Employer

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.