Scheduling Specialist - Field Dispatcher

About Culligan

Culligan as One:

• Customers come first
• Commitment to Innovation
• Courage to do what's right
• Consistently deliver exceptional results

About Culligan Quench

Culligan Quench's purpose is to impact people's lives and improve the earth by helping to eliminate the 500 million plastic bottles consumed each year. We play a front-line role in the battle against single-use plastic water bottles by delivering on-demand filtered water solutions to more than 120,000 healthy and environmentally conscious customers across North America.

Culligan Quench has grown from a small regional company to an international leader that had a successful NYSE public offering in 2016 and is now a strategic company owned by private equity backed Culligan. Headquartered in King of Prussia, PA, Quench has more than 1,600 team members operating out of more than 90 locations across North America and Puerto Rico.

Position Summary

Culligan Quench is looking for a Field Service Dispatcher with hands-on experience in routing or dispatching for technician installations, service breakdowns, or maintenance work. This role plays a key part in coordinating our technician schedules and ensuring we deliver on our service-level agreements (SLAs).

Responsibilities

• Coordinate technician dispatching and routing for installations, service calls, and repairs
• Communicate directly with customers to confirm appointment details and scheduling updates
• Collaborate daily with Sales, Service, and Supply Chain teams to ensure customer needs are met
• Proactively monitor service queues and field activity to meet or exceed SLAs
• Troubleshoot scheduling conflicts and make real-time decisions to optimize technician routes
• Escalate service issues when needed and keep internal stakeholders informed
• Attend daily service huddles and actively support field team planning
• Accurately document all updates and communications in our service systems

Requirements

• Hybrid work model: Remote work 2 days a week, In King of Prussia, PA or Grapevine, TX office 3 days a week (for external candidates)
• 2+ years of routing, dispatching, or field service scheduling experience
• Experience coordinating technician installations or emergency service calls is highly preferred
• Strong communication skills-professional, clear, and customer-focused
• Comfortable navigating multiple systems and communication channels (email, phone, chat)
• Highly organized with strong attention to detail and a proactive mindset
• Ability to work cross-functionally in a fast-paced, service-driven environment
• Proficiency in Microsoft Office (Outlook, Excel, Word)
• Experience With Salesfo Ce Strongly Preferred