Scheduling Specialist - Cancer Center

About the role

The Cancer Center Scheduling Specialist at St. Charles Health System is responsible for scheduling appointments for various medical services including medical oncology, radiation oncology, infusion procedures, office visits, referrals, and diagnostic exams. Additional duties may include patient registration, information retrieval, insurance authorizations, charge capture, and other tasks.

Responsibilities

• Schedules inpatient/outpatient procedures and appointments as ordered by the patient’s physician or authorized designee.
• Schedules multiple appointment types including: new patient visits, infusion/chemotherapy services, radiation therapy services, medical oncology services, physician referrals, imaging studies, blood transfusions, and other procedures.
• Captures and enters appointments into scheduling system.
• Prioritizes work to ensure all details are addressed and proper documentation is input into system.
• Pre-registers the patient in the registration system, collects patient demographics, insurance information, and collects required co-pay/deposits.
• Processes payment accurately, and completes daily deposits.
• Understands how to perform RTE (real time eligibility) for insurance benefits.
• Accurately processes written orders, retrieves and scans patient records and forms into appropriate EMR systems.
• Supports the vision, mission, and values of the organization in all respects.
• Supports Lean principles of continuous improvement with energy and enthusiasm, functioning as a champion of change.

Requirements

• Minimum one (1) year experience in customer service work.
• Knowledge of medical terminology and procedures.
• One (1) year working in a physician’s office, medical clinic, or hospital setting.
• Experience in scheduling and registration.
• Oncology/medical office practice experience.

Qualifications

• High school diploma or GED.

Skills

• Excellent customer service skills.
• Handles high volume of calls.
• Understands medical terminology and procedures.
• Accurately processes written orders.
• Communicates pertinent information related to procedures.
• Prepares physician reports and correspondence.
• Accurately processes charge entry.

Benefits

Not specified.

Pay

Not specified.

Schedule

Not specified.