Scheduling Specialist

RAYUS Radiology is looking for a Scheduling Specialist to join our team. As a Scheduling Specialist, you will be responsible for providing services to patients and referring professionals by answering phones, managing faxes and scheduling appointments. This is a full‑time position working Monday‑Thursday from 11:30 am‑8:00 pm and Friday from 10:30 am‑7:00 pm; includes weekend rotation.

Responsibilities

• Answers phones and handles calls in a professional and timely manner.
• Maintains positive interactions at all times with patients, referring offices and team members.
• Schedules patient examinations according to existing company policy.
• Ensures all appropriate personal, financial and insurance information is obtained and recorded accurately.
• Enters patient data into information systems completely and accurately.
• Advises patients of financial responsibilities, appropriate clothing, preparation kits, transportation and/or eating prior to appointment.
• Communicates scheduling changes to technologists to ensure highest level of patient satisfaction.
• Maintains an up‑to‑date and accurate database on all current and potential referring physicians.
• Handles overflow calls for other centers within market to ensure uninterrupted exam scheduling for referring offices.
• Provides backup coverage for front office team members as requested by supervisor (e.g., rest breaks, meal breaks, vacations, sick leave).
• Fields 1‑800 number calls and routes to appropriate department or associate (St. Louis Park only).
• Pre‑certifies all exams with the patient’s insurance company as required.
• Verifies insurance for same‑day add‑ons.
• Uses knowledge of insurance carriers (e.g., Medicare) and procedures that require waivers to obtain authorization prior to appointment.
• Completes other tasks and projects as assigned.

Requirements

• High school diploma or equivalent.
• Experience with Microsoft Office Suite.
• Proficient with computer systems and typing.
• Ability to handle a multi‑level phone system with a high volume of calls.
• Preferred: one (1) year customer service experience.
• Preferred: medical terminology and previous clinical business office experience.
• Preferred: bilingual ability.

Schedule

Full‑time, Monday‑Thursday 11:30 am‑8:00 pm; Friday 10:30 am‑7:00 pm; includes weekend rotation.

Benefits

• Medical, dental, and vision insurance (based on eligibility).
• 401(k) with company match.
• Life and disability insurance.
• Tuition reimbursement.
• Adoption assistance.
• Pet insurance.
• PTO and holiday pay.
• Additional benefits available; see career page.
• DailyPay option (subject to initial set‑up period).

RAYUS Radiology is an equal‑opportunity employer committed to delivering clinical excellence across the United States.