Scheduling Specialist

Responsibilities

• Serves as a liaison between doctor’s offices, the hospital, and patients.
• Schedules appointments for various hospital departments and physician office visits.
• Receives routine functional guidance from the supervisor/manager of Patient Access concerning resources to make appropriate patient referrals.
• Maintains manual dexterity and the ability to concentrate on detail amid other activity.
• Follows very specific protocols in scheduling and the collection of financial information.
• Ensures all patients receive the information they need to arrive on time and prepared for procedures, and that the hospital has the information required for proper billing.
• Receives requests to schedule patients from referrals and schedules patients accordingly.
• Maintains open communication with other departments regarding scheduling changes.
• Properly verifies and obtains prior authorization when needed.
• Follows up on any requests and/or messages left on the work phone immediately.
• Coordinates transportation needs for patients’ appointments.

Education and Experience Requirements

• High School Diploma (required).
• College degree (preferred).
• Two or more years of experience in hospital registration/patient access (desired).
• Two or more years of hospital setting experience in scheduling (required).
• Typing speed of at least 45 WPM and basic experience with mainframe computers, calculators, copiers, fax machines, and multi‑line phone systems (required).
• Knowledge of medical terminology.
• Ability to follow detailed instructions thoroughly.
• Excellent customer service skills.
• Ability to work with speed and accuracy while multitasking (required).