Scheduling Specialist

About the role

This is an 8-hour day-shift scheduling position in a work cubicle. Centralized Scheduling is a call center that schedules patients for procedures in the hospital, the Ambulatory Care Centers, and the Women’s Center. The position is physically located at the Wells Fargo Building, 8th floor (nearby the hospital).

Responsibilities

• Exhibit proficiency in all aspects of scheduling and pre-certification.
• Pre-register and pre-certify outpatients by obtaining necessary, accurate financial and demographic information.
• Consistently exhibit excellence in patient/customer service.
• Demonstrate knowledge and ability to operate various types of office equipment.
• Consistently complete all assigned tasks.
• Work as a positive team member to support and increase overall efficiency of the department.

Requirements

• High School diploma or equivalent is required.
• Excellent communication skills are required.
• Ability to multi-task is required.
• Knowledge of Call Center phone systems and registration/insurance verification is highly preferred.
• Working knowledge of medical terminology is required.
• Proficiency in computer skills and experience with computerized scheduling system is required.

Benefits

• Comprehensive benefit packages available, including medical, dental, vision, paid time off, 403B, and education assistance.
• Benefits start on your first day of work.
• Retirement savings program with employer matching.

About the organization

A member of Trinity Health, Holy Cross Hospital (dba Holy Cross Health) is a full-service, not-for-profit, Catholic, teaching hospital operating in the spirit of the Sisters of Mercy. The 557-bed hospital is the only not-for-profit Catholic hospital in Broward and Palm Beach counties.

Through strategic collaborations and a commitment to being a person-centered, transforming, healing presence, Holy Cross Health offers progressive inpatient, outpatient, and community outreach services, as well as clinical research trials. The organization is committed to providing compassionate and holistic person-centered care.

We live and breathe our guiding behaviors: we support each other in serving, we communicate openly, honestly, respectfully, and directly, we are fully present, we are all accountable, we trust and assume goodness in intentions, and we are continuous learners.