Scheduling Operations Coordinator

About the role

About Pulse Heart Institute MultiCare’s Pulse Heart Institute is a physician led institute with multi-specialty partnership with Cardiothoracic surgery, vascular and cardiovascular service lines. Our team and state-of-the-art programs create a world-class health care organization and the destination center for cardiac, thoracic, and vascular care with complex structural heart disease and interventions, advanced heart failure service as well as advanced imaging with cutting edge technologies.

The Scheduling Operations Coordinator partners with leadership to effectively manage scheduling templates and APEX for multiple MHS Partners. You will collaborate with leadership in planning, designing, and modifying existing templates for all locations. The ideal candidate can work collaboratively, complete work independently, demonstrate strong analytical skills, and use good judgment to improve the scheduling process and increase appointment capacity at site(s). You will utilize Epic, APEX, and Excel in the performance of duties.

Responsibilities

• Manages template change requests; evaluates and prioritizes requests, coordinates cross-functional teams, implements changes, conducts testing and quality assurance
• Ensures proper documentation and communicates changes to all affected parties
• Assists with workflow optimization; evaluates scheduling workflows to identify opportunities for optimization and efficiency
• Assists with updating and maintenance of APEX
• Performs administrative duties, and responds to inbound calls when required
• Creates reports to effectively report results to the leadership team
• Ensures effective and prompt communication with customers when service expectations cannot be met

Requirements

• Post-high school clerical vocational training or college coursework preferred
• Four (4) years or more of experience in a Centralized Call Center setting
• Four (4) years of Epic experience preferred

Skills

• Epic proficiency
• APEX experience
• Excel proficiency
• Strong analytical skills
• Good judgment
• Ability to work collaboratively and independently

Benefits

• Physician-led care: Led by physicians and advanced practice providers who understand patient needs firsthand, ensuring decisions are grounded in clinical expertise and collaboration.
• Proven excellence: Pulse units across MultiCare earned the 2025 Chest Pain – MI Registry™ Platinum Performance Achievement Award — the only facilities in Washington to receive this distinction.
• Comprehensive cardiovascular care: A fully integrated model across cardiology, cardiothoracic surgery and vascular services, supporting the full continuum of care.
• People-first culture: We invest in our teams through professional development, supportive leadership and an environment where caregivers can learn, grow and succeed.
• Well-being and support: Resources and programs designed to help you maintain balance and feel supported in your work and life.
• Pacific Northwest lifestyle: Work and live where natural beauty, adventure and strong community connections are part of everyday life.
• Comprehensive benefits package including competitive salary, medical, dental and retirement benefits and paid time off.

Pay

The pay scale is $24.83 - $35.71 USD. Pay is influenced by factors specific to applicants, including but not limited to: skill set, level of experience, and certification(s) and/or education. If this position is associated with a union contract, pay will be reflective of the appropriate step on the pay scale to which the applicant’s years of experience align.

Schedule

FTE: 1.0, Shift: Days, Schedule: Mon-Fri