Scheduling Manager Lead

Cornerstone Caregiving is passionate about helping seniors age in place in a setting and manner of their choosing. We believe seniors deserve the opportunity to age in a healthy, dignified environment. As a leading, nationwide home care organization serving seniors in more than 400 locations, Cornerstone remains committed to providing the highest quality of care to those that cared for us.

About the role

The Scheduling Manager Lead will focus on onboarding and developing new managers, ensuring they have the tools, skills, and knowledge to lead effectively within their local office. This role involves designing and delivering training materials, providing one-on-one coaching, facilitating group training sessions, and supporting the ongoing development of both new and tenured managers.

Responsibilities

• Develop and implement a comprehensive onboarding program for new managers.
• Provide training on company policies, management best practices, and leadership skills.
• Lead training sessions, workshops, and individual coaching sessions for new managers.
• Support the continued professional development of more tenured managers through supplemental year-end training.
• Collaborate with other departments to align training content with operational needs and company culture.
• Assist in the creation and updating of management training resources and materials.

Requirements

• High school diploma or equivalent degree
• Associates and/or Bachelor Degree; may substitute Degree requirement with a combination of education/experience; and minimum of two years’ experience as Administrator and/or managing sales, customer service, and human resources functions within an office setting
• Valid drivers license
• Valid state required proof of auto insurance
• Limited travel as needed for various sales, marketing, and client care service needs
• Must have reliable transportation to meet the needs of position and scope of job responsibilities

Preferred Skills

• Previous experience with AxisCare
• Ability to work independently in a fast-paced environment
• Strong organizational skills and attention to detail
• Experience with oversight of frontline employees
• Experience with shift planning and employee scheduling
• Ability to provide coaching, guidance, and constructive feedback
• Strong interpersonal and communication skills
• Proficient in Google Workspace (Gmail, Meet, Calendar, Docs, Sheets, etc.)

Physical Requirements

The physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations can be made to enable individuals with disabilities to perform the essential functions.

• Sitting and standing for long periods of time
• Bending and stooping required
• Lifting up to 10 lbs. regularly and up to 50+ lbs. may be required
• Using a computer for extended periods: typing, staring at a bright monitor or TV screen; using fingers, wrists, and arms; stress on back may occur

Work Environment

• Office Environment: High-paced office environment; continuous phone use/ringing; talking; various noise levels; interactions with employees, referral sources, and clients; possible exposure to prescription drugs, bodily fluids, small appliances for cooking, cooling, and heating foods or securely storing medications.
• Client’s Environment: Unknown environments; bodily fluids, household and human germs; extreme cold or hot temperatures in or outside; light to heavy traffic; inclement weather; human body weights that vary based on client health and lifting as prescribed or needed per plan of care; 50+ lbs.

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Unlimited PTO with supervisor approval
• Phone Stipend