Scheduling Manager

General Duties and Responsibilities

• Schedule and coordinate caregivers based on assessment and care plan information for new and existing clients.
• Maintain all scheduling of caregivers and respond to situations where scheduling conflicts, emergencies and/or “call-outs” arise.
• Communicate timely and positively any caregiver changes and updates to the schedules ahead of the scheduled time with the client/family.
• Track and record in company software for all scheduling changes.
• Participate in paid on-call duty after normal business hours.
• Communicate and provide input to supervisor and office staff on hiring needs on a regular basis.
• Aid in keeping caregiver files up to date, including tracking expirations of any licensing, insurance, etc. in computer software.
• Collects new documents as directed, notifies supervisor when new documents cannot be obtained.
• Cookordinate shift back-fill activities in the event of caregiver tardiness or absences.
• Act as point of contact with client family regarding schedules.
• Maintain an excellent rapport with clients and caregivers and effectively promote positive interpersonal relationships.
• Works in conjunction with supervisor in resolving complaints, incidents, and injuries.

Qualifications

• Previous experience as a home care scheduler is required.
• Minimum of one year in a staffing/scheduling/logistics position preferred.
• A High School Diploma or equivalent (GED) is required.
• Knowledge of general home care/healthcare staffing required.
• Excellent organization and decision-making.
• Team player, adaptable in different situations, possesses excellent client interaction skills, able to multi-task and work independently.
• Must maintain professionalism and patience within a fast-paced environment.

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• Accrued Paid Time Off