Scheduling Manager

Play your part in our team succeeding!

About the role

The Scheduling Manager is responsible for optimizing route efficiency across all 32 branch locations, developing and coaching a team of scheduling employees, and serving as the key liaison between branch leadership, Contact Center Leadership, regional management, and finance on workpool planning and completion. This role blends hands-on people management with data-driven operational oversight to ensure both office and field teams are performing efficiently against KPIs.

Responsibilities

• Ensure delivery/service routes are optimized across all 32 branch locations to maximize efficiency and minimize cost
• Monitor and adjust scheduling strategies as branch needs and volumes shift
• Provide monthly coaching sessions, observations, and performance evaluations for each direct report
• Monitor and reinforce adherence to current best-practice processes across all branches to prevent operational drift
• Deliver ongoing office training to build team skills and ensure consistency in scheduling practices
• Lead hiring efforts for open positions on the scheduling team, including sourcing, interviewing, and onboarding
• Hold monthly meetings with branch managers and regional leaders to report on job pool completion status
• Keep senior leadership informed on the overall state of the job/work pool and any risks to completion
• Partner closely with Finance on forecasted projections and work pool volume planning
• Build and maintain key spreadsheets/tracking tools to monitor KPIs for both office and field employees
• Use KPI data to identify trends, gaps, and opportunities for process improvement

Requirements

• 3+ years of experience in scheduling or operations, ideally across multi-site/branch environments
• Proven experience managing and coaching direct reports
• Strong Excel/Google Sheets skills (KPI tracking, reporting, dashboards)
• Excellent communication skills for cross-functional collaboration with Finance, Regional Managers, Office, and Branch Managers
• Experience with route optimization tools or logistics software a plus

About Us

Moxie Pest Control is named for the drive and enthusiasm embraced by our team! Our mission is to improve the quality of life for our customers, team, and community. We believe in striving to do the right thing because we genuinely care about our employees and customers, the work we do, and our personal and professional character. We’re more than just a pest control company!

What We Live By

• Do The Right Thing – We believe in striving to do the right thing because we genuinely care about our customers.
• Be Kind – We think kindness is contagious, and we believe small gestures can have a big impact.
• Be The Solution – It’s an understatement to say we take pride in our work. We live by the motto: “If a thing is worth doing, it’s worth doing well.”
• Keep Improving – Because we care about helping our customers, we take our job knowledge seriously.

Benefits

• Great Places To Work and Top Places to Work Awards & Recognition (2021 - 2024)
• Monthly Company Events
• Company Service Projects
• Comprehensive medical coverage that covers many common services at no cost or for a low copay
• Additional options for dental and vision benefits, life and disability coverage, and more
• 401K Plan
• Long- and Short-term Disability Coverage (Voluntary)
• Paid Time Off