Scheduling Manager

At Elara Caring, we care where you are and believe the best place for your care is where you live. We know there’s no place like home, and that’s why our teams continue to provide high-quality care to more than 60,000 patients each day in their preferred home setting. Wherever our patients call home and wherever they are on their health journey, we care. Each team member has a part to play in this mission.

About the Role

As a Staffing Manager, Personal Care Services, you’ll have countless ways to make a difference by developing an amazing team of compassionate and dedicated healthcare providers. To continue to be an industry pioneer in delivering unparalleled care, we need a Staffing Manager with commitment and compassion.

Responsibilities

• Oversee timely scheduling, completion, and documentation of client visits in accordance with regulatory and company standards
• Manage caregiver placements, long-term case assignments, start-of-care visits, and fill-in dispatch support
• Lead, coach, and develop staffing supervisors, coordinators, and special care aides
• Ensure accurate client schedules, authorization alignment, and same-day vacant shift coverage
• Create staffing and dispatch plans to reduce gaps and improve staffing reliability
• Prepare for and support state surveys, onsite monitoring, and contract audits
• Implement operational best practices that enhance communication, efficiency, and client outcomes
• Monitor and improve key performance indicators, including speed to fill, scheduling accuracy, NPS, and compliance measures
• Support care teams with service plan adherence and quality initiatives
• Collaborate with case managers, clients, caregivers, and internal departments
• Represent Elara Caring professionally in the community, upholding mission and service values
• Maintain confidentiality and compliance with HIPAA and regulatory standards

Requirements

• Bachelor’s degree preferred OR one of the following in lieu of a degree: Associate degree, 60+ completed college credit hours, equivalent experience in home care or healthcare operations
• 3–5 years of supervisory experience in a healthcare environment
• Experience supporting the elderly or disabled (professional or personal)
• Strong leadership and team management abilities
• Excellent communication, organization, and multitasking skills
• Proficiency in scheduling software, EMR platforms, and general computer applications
• Knowledge of state regulations and compliance standards
• Ability to resolve problems quickly and professionally
• Bilingual fluency (Spanish, Mandarin/Cantonese, Russian, Portuguese) a plus
• Familiarity with home care and Medicaid policies preferred

You will report to the Regional Director or Area Vice President of PCS Operations.

Benefits

• Competitive compensation package
• Tuition reimbursement for full-time staff and continuing education opportunities for all employees at no cost
• Opportunities for advancement
• Comprehensive insurance plans for medical, dental, and vision benefits
• 401(K) with employer match
• Paid time off, paid holidays, family, and pet bereavement
• Pet insurance