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Scheduling / Front Desk / Registration - Spanish

Indian Health Board of Minneapolis, Inc. · Minneapolis, MN · 2 mo ago
AdministrativeFull-time

Indian Health Board of Minneapolis is a Federally Qualified Health Care Center and community clinic providing access to quality health care and wellness services. We believe the best care happens when we listen and work together. While promoting and preserving our urban American Indian and Alaska Native traditions and identity, we embrace all people seeking patient-centered, culturally sensitive health care and wellness services.

About the Role

Our Patient Registration team greets and welcomes patients into our clinic. They perform a variety of reception, clerical, insurance, and data entry duties, such as answering incoming phone calls, scheduling appointments, and coordinating patient flow for both Spanish and English speaking patients. They will also provide interpretation during medical and dental patient appointments as needed.

Responsibilities

  • Answer incoming phone calls.
  • Schedule appointments using OCHIN/Epic via phone/face to face.
  • Assist with front desk coverage.
  • Register patients and assist patients with Registration form as needed.
  • Update patient registration information (address, phone number, insurance, sliding fee discount, Patient Survey, etc) in OCHIN/Epic.
  • Properly verify patients' insurance via OCHIN/Epic, MN-ITS, etc. as needed.
  • Assist patient with Release of Information forms.
  • Schedule uninsured patients in MNSure schedule for financial assistance.
  • Collect upfront payments, co-pays, payments for pros work (dentures, partials, etc) from patients following current process and procedures.
  • Process insurance credit card payments as needed.
  • Print Daily Balance report and submit with payments and receipts.
  • Communicate with Drivers regarding ride schedule cancellations and confirmations.
  • Assist in patient satisfaction surveys as needed.
  • Ensure cash bag is locked and in the safe at the end of the business day.
  • Keep workstation welcoming, clean, and sanitized, including lobby during work hours.
  • Keep Central Registration area stocked.
  • Assist in extended clinic hour coverage on a rotating basis.
  • Complete projects assigned by supervisor.
  • Other duties deemed necessary by supervisor.

Requirements

  • High School diploma or equivalent (AA preferred).
  • Fluent in Spanish and English.
  • 1+ years of medical or dental scheduling experience required.
  • Computer experience required.
  • 1+ years of experience with Electronic Health Records scheduling (OCHIN/Epic a plus).
  • Knowledge of medical terminology highly desired.

HIPAA Compliance

IHB makes reasonable efforts to limit access to and use of protected health information (PHI) by employees to the minimum necessary performance of assigned duties as outlined in job descriptions. This position is access restricted to PHI needed to carry out health care operations.

Physical Demands

The work is sedentary. Typically, the employee may sit comfortably to do the work. There may be some walking, standing, bending, carrying of light items, and driving an automobile. No special physical demands are required to perform the work.

Benefits

Platinum benefits package available for employees working 30 hours per week or more:

  • Health and Dental insurance.
  • Flexible Spending Account (FSA).
  • Company paid long-term and life insurance.
  • Generous paid time-off.
  • Retirement savings plan with employer match.

Schedule

  • Weekdays: 8:30 a.m. - 5:00 p.m.
  • Non-Exempt.

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