Scheduling Coordinator (Spanish Fluency preferred)

About the role

We are seeking a Scheduling Coordinator to serve as a key point of contact for customers. Your primary responsibility will be to manage and optimize scheduling of appointments and facilitate clear, professional communication between all stakeholders.

Responsibilities

• Coordinate complex appointment calendars while adhering to established service standards, ensuring all parties are informed and aligned
• Communicate professionally and empathetically via phone, email, and our digital platforms (in English and Spanish)
• Collect and confirm necessary information from external parties to schedule consults and follow-ups
• Escalate urgent scheduling needs or conflicts to the operations team
• Ensure all relevant documentation is updated accurately in our systems
• Identify workflow bottlenecks and suggest improvements to enhance efficiency
• Work closely with the operations team to ensure a seamless patient journey

Requirements

• 1-3 years in a customer-facing role in a healthcare or startup environment
• An excellent communicator, both written and verbal, who can interact confidently with patients and professionals alike
• Enjoy problem-solving and untangling complex schedules
• Detail-oriented and committed to getting things right the first time
• Comfortable using modern digital tools and learning new software
• Maintain professionalism and empathy during sensitive or high-stress interactions
• Interested in healthcare operations and want to contribute to an innovative, tech-forward team
• Dependable and organized, with strong time-management skills

Qualifications

• Nice to have but not required: Prior experience in scheduling, care coordination, or administrative healthcare roles
• Familiarity with healthcare or legal terminology
• Exposure to tools like scheduling software, EHR systems, or CRM platforms
• An academic background or strong interest in healthcare, public health, or related fields

Skills

• Excellent communication skills, both written and verbal
• Problem-solving and scheduling expertise
• Attention to detail and accuracy
• Modern digital tool proficiency
• Professionalism and empathy in high-stress situations

Benefits

• Hybrid work model with 1–2 days per week in our Toronto office
• Opportunity to transition to a fully remote arrangement upon successful completion of onboarding and performance milestones

Pay

The expected range of compensation for this role is $50,000 to $70,000 CAD annually based on experience.

Schedule

This role does not require travel.