Scheduling Coordinator I

Position Responsibilities

• Answers telephone promptly; preferably by the third ring.
• Ensures calls are identified and properly categorized in order to forward to appropriate area within office timely and efficiently.
• Demonstrates proper telephone etiquette when receiving, transferring, and placing calls on hold.
• Keeps hold times to a minimum.
• Accurately enters patient demographics information and insurance data in the computer as documented.
• Verifies insurance information, collects referrals and authorizations, and/or other forms as documented.
• Efficiently schedules appointments, recording them as documented and following practice policy.
• Safeguards authorizations before scheduling procedures/testing.
• Consistently demonstrates a clear understanding of departmental needs and job functions as assigned by department Manager and/or immediate supervisor.
• Demonstrates flexibility as well as ability to perform multiple functions within the practice to increase departmental efficiency.
• Notifies supervisor of any problems pertaining to processing the patients for upcoming testing/procedures.
• Demonstrates the knowledge necessary to communicate with other offices in an effort to accurately and efficiently schedule testing/procedures.

Qualifications

• No License/Registration/Certification required.
• High School Education.
• 3-5 years experience preferred.