Scheduling Coordinator CarePartners PACE Program

Job Summary

Provides excellent customer service and complete a variety of duties associated with daily operations of the PACE organization. Coordinates specialist appointments for individuals enrolled in the PACE program. Provides scheduling oversight to the interdisciplinary team.

Qualifications

• Work within department guidelines to provide excellent customer service.
• Maintain knowledge of different areas of the practice by keeping current with departmental activities and services.
• Greet customers in a courteous and prompt manner.
• Remind participants of appointments and ensure their understanding of practice location.
• Document cancellations, reschedules, and no-shows.
• Ensure smooth operation of patient check-in/check-out process.
• Gather check-in paperwork including patient demographics, H&P, active medication list, and insurance information.
• Obtain signatures on appropriate forms.
• Assure paperwork is complete by checking for patient identification, signatures, etc., according to department policy.
• Complete other duties as assigned or requested.

Performance Criteria

• Take and deliver accurate and complete messages by answering the telephone in a timely, pleasant, and tactful manner.
• Support production by reminding participants of appointments and ensuring their understanding of practice location.
• Support production and ability to reschedule by assuring cancellations, reschedules, and no-shows are documented.
• Manage workday by prioritizing activities and assignments according to their relative importance.

Benefits

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services.
• Wellbeing support, including free counseling and referral services.
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence.
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling.
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing.
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts.

About the Organization

CarePartners Health Services is a healthcare organization serving western North Carolina and offers a full continuum of post-acute care. It includes a Rehabilitation Hospital, Home Health, Outpatient Rehabilitation, Hospice, Palliative Care, Private Duty, PACE (Program of All-inclusive Care for the Elderly) and Orthotics & Prosthetics. Located in Asheville, North Carolina, it has more than 1,200 colleagues and 400 volunteers who are dedicated to helping people of western North Carolina live full and productive lives, despite illness, injury, disability or issues related to aging.

About HCA Healthcare

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

Equal Opportunity Employer

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.