Scheduling Coordinator
Yakima Valley Farm Workers Clinic · Salem, OR · 4 days ago
Administrative$19.58–$23.98/hrFull-time
Position Highlights
- 1.0 FTE (40 hours per week)
- $19.58-$23.98/hour DOE with the ability to go higher for highly experienced candidates
- Additional pay for your bilingual skills, paid on hours worked
- 100% employer-paid health insurance, including medical, dental, vision, Rx, 24/7 telemedicine
- Profit sharing & 403(b) retirement plan available
- Generous PTO, 8 paid holidays, and much more!
What You’ll Do
- Manages the multi-line scheduling phone queue and transfers calls to appropriate personnel as needed
- Schedules patient appointments for medical and integrated providers according to scheduling guidelines, appointment type, and time needed
- Verifies and updates patient demographic information including contact information, insurance, and income verification
- Notifies patient of schedule adjustments at direction of Supervisor including rescheduled and cancelled appointments
- Updates the schedule for any changes
- Schedules appointments with the Patient Benefits Coordinator (PBC) as needed
- Manage various scheduling work queues daily including: Cancellations/No Show, Recall, Rescheduling and waitlist
- Assesses patient’s need to meet with the Patient Benefits Coordinators (PBC) as appropriate
- Schedules appointments with the PBC as needed
- Provides outgoing calls related to registries and outreach for patients
- Provides backup support to other Front Office positions as needed
- Performs other duties as assigned
Qualifications
- High School Diploma or GED
- One year of office, administrative, patient care, call center or customer service experience
- This position is eligible for Bilingual Differential Compensation when an ALTA score of 9 is achieved
- Bilingual (English/Spanish) speaking skills required at a level 9
- Ability to prioritize work and handle a variety of tasks simultaneously, with frequent interruptions
- Strong interpersonal skills with the ability to interact with patients, providers and staff in a professional manner
- Basic knowledge of medical terminology preferred
- Basic knowledge of the Epic systems preferred
- Basic proficiency with a variety of computer programs including Word and Excel