Scheduling Coordinator

About the role

As a Revenue Efficiency Coordinator at West Shore Home, you will schedule customers and optimize resources to meet revenue targets through high-volume calling per assigned KPIs. This position involves inbound and outbound communication to fill and confirm all upcoming calendar openings for pre-install, install, and install service appointments.

Responsibilities

• Efficiently schedule jobs and optimize resources to meet revenue targets through high-volume calling per KPIs assigned.
• Fill all upcoming calendar openings by maximizing headcount and offering customers earlier appointment dates when applicable.
• Answer incoming calls in a timely and efficient manner and redirect customers as needed.
• Place outbound calls to customers to schedule and reschedule pre-install, install, and install service appointments.

Requirements

• High school diploma or equivalent required.
• 2 years of customer service experience preferred.
• Experience and understanding of navigating all Microsoft Office products including Outlook, Word, Excel, and PowerPoint.

Benefits

• Comprehensive health insurance options (Medical, Dental, Vision, Accident, Life, Critical Illness, Short and Long-Term Disability).
• 401(k) and Roth IRA retirement plans with company match.
• HSA plan with company match.
• Paid holidays and paid time off (PTO).
• Employee Referral Program.
• Employee Discount Program.
• Paid training and unlimited professional growth potential.

Pay

The hourly pay for this position is $20.39 per hour. Please note that the pay provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to experience, knowledge, skills, and abilities as well as geographic location of the position.

Schedule

Multiple shifts available.

Culture and Community

We believe that when employees feel valued and supported, they perform at their best. Our dedication to fostering a strong, value-driven culture has consistently earned us the Top Workplaces USA award as one of the nation’s top employers, including recognition in Leadership, Purpose & Values, and Compensation & Benefits. West Shore Home strives to Bring Happiness to Every Home®, extending this mission beyond our customers and employees to support positive change in our communities through volunteering, giving back, and supporting nonprofits that make a difference.

Learn more about our community efforts.