Scheduling Coordinator

About the role

We're looking for an enthusiastic and detail-oriented Scheduling Coordinator to support the sales and production teams at our Tuff Shed Factory Store. Key responsibilities include:

Responsibilities

• Contact customers upon order receipt and initiate scheduling process.
• Resolve customer complaints and manage warranty issues.
• Provide assistance to customers, suggesting enhancements to their orders.
• Collaborate with customers to ensure understanding of completed forms.
• Coordinate appointments with customers and work directly with customers, store management, and certified installers to schedule installations.
• Maintain efficiency and cost-effectiveness for both Tuff Shed and certified installers.
• Document preparation and reporting, including preparing store checks for vendor expenses and weekly payments.
• Prepare installer dispatches for sub-contractors, verify orders, assign product serial numbers, create purchase orders, and assign rates.
• Reconcile Home Depot purchase orders with Tuff Shed sales orders to ensure accuracy and manage A/R for both retail and Home Depot channels.
• Maintain Home Depot purchase orders, reconcile, update, and close them to ensure accurate payment.
• Manage database maintenance and serve as a liaison with Home Depot, addressing queries from sales team members and customers.
• Use CRM software like JDEdwards, Salesforce, or similar systems.

Requirements

Successful prior experience in logistics, coordination, project management, or a similar capacity is preferred. Hands-on computer skills in Microsoft Office and internet applications are required, with experience in CRM software highly preferred. Must have a current valid driver's license and a satisfactory Motor Vehicle Report.

Qualifications

• High school diploma or equivalent.

Skills

• Problem-solving using sound logic and good business judgment.
• Arithmetic, mathematical, accounting, and financial tools relevant to Tuff Shed business.
• Experience working in a fast-paced environment, meeting tight deadlines on multiple projects.
• Knowledge of Tuff Shed’s product offerings and accessories.
• Ability to read, write, and understand instructions given orally, in writing, and/or in diagram form.
• Effective communication skills, including preparing written correspondence and reports that create a professional image for Tuff Shed.
• Ability to take on a role with a steep learning curve, knowing the details about Tuff Shed products and discussing offers and options with partners and customers.

Benefits

• Competitive compensation and bonus programs (based on position).
• Medical benefits including virtual visits.
• Dental and vision benefits.
• Flexible savings account (FSA).
• Employee Stock Ownership Plan (ESOP).
• Paid time off and holidays.
• 401(k) plan.
• On-demand access to your pay.

Next Steps

To learn more about us, visit our website at www.TUFFSHED.com. As part of the application process, please take a short survey called Predictive Index. Click on the following link to complete this five-to-seven minute survey:

If interested, submit your resume for consideration.

Tuff Shed is an equal opportunity employer.