Scheduling Coordinator

Department: Operations

About the role

Be the Person Who Keeps Care Running Smoothly At Total Care Connections, scheduling is more than filling shifts. It is about ensuring our clients receive consistent, high-quality care and our caregivers feel supported, informed, and set up for success. As a Scheduling Coordinator, you will be at the center of daily operations, balancing client needs, caregiver availability, and real-time changes to keep care moving forward without disruption.

Responsibilities

• Create, manage, and maintain daily schedules for caregivers and nurses
• Schedule field staff with ongoing clients based on availability, skills, and client preferences
• Respond quickly to call-outs and fill open shifts to minimize service disruptions
• Actively monitor unstaffed and red shifts throughout the day
• Confirm caregiver attendance and assist with clock-in and clock-out issues
• Maintain accurate client and caregiver match criteria in scheduling systems
• Communicate staffing changes to clients and families in a timely and professional manner
• Conduct sit-down scheduling sessions with new hires as part of orientation
• Review care plans and assigned tasks to ensure appropriate staffing
• Accurately document staffing changes and tag updates in the scheduling system
• Review unstaffed shift reports and collaborate with recruiting on staffing needs
• Assist with greeting visitors as needed
• Attend and actively participate in weekly team meetings
• Participate in on-call rotations during evenings, weekends, and holidays
• Perform other duties as assigned to support operations

Requirements

At least one year of scheduling, administrative, or healthcare support experience preferred

Qualifications

• Excellent customer service skills with strong phone etiquette
• High proficiency with computers, scheduling software, and technology systems
• Exceptional organization and attention to detail
• Ability to adapt quickly to changing priorities and schedules
• Strong problem-solving and decision-making skills
• Team-oriented mindset with a calm, professional approach under pressure
• Ability to thrive in a fast-paced, dynamic environment

Skills and Strengths

• Customer service skills with strong phone etiquette
• High proficiency with computers, scheduling software, and technology systems
• Exceptional organization and attention to detail
• Ability to adapt quickly to changing priorities and schedules
• Strong problem-solving and decision-making skills
• Team-oriented mindset with a calm, professional approach under pressure
• Ability to thrive in a fast-paced, dynamic environment

Benefits

• Competitive pay
• Health, dental, and vision insurance
• Paid time off and paid holidays
• 401(k) retirement plan
• Financial and Income Protection
• Short-term disability insurance
• Long-term disability insurance
• Company-paid life insurance
• Voluntary life insurance options
• Accident insurance
• Critical illness insurance
• Family and Life Support
• Paid pregnancy disability leave up to six weeks
• Paid parental leave
• Supportive return-to-work culture for growing families
• Total Care Relief Fund to support team members during times of unexpected hardship
• Leadership that genuinely cares about your success and well-being
• Opportunities for growth and advancement within a mission-driven organization

Pay

Commensurate with experience

Schedule

Full-Time, On-Site