Scheduling Coordinator

Responsibilities

• Schedules examinations through IME Centric or office-specific system database.
• Schedules and confirms appointment dates and times with physicians' offices.
• Communicates with clients regarding appointment scheduling, physician CVs, appointment changes, no-shows, cancellations, and receipt of medical records and/or images.
• Coordinates with the client to obtain required medical records prior to examination.
• Prepares the chart by ensuring all required records are included, creates a cover letter detailing specific client questions, issues, and service requests, and routes to the provider and/or exam location prior to examination.
• Prepares and sends exam notification letters daily.
• Communicates with physicians, clients, and/or examinees regarding any schedule changes.
• Submits client invoices and/or issues to accounting if charges are incurred; ensures prompt pre-payment for services when required.
• Coordinates ancillary services such as interpretation, chaperones, transportation, and/or exam site rentals; ensures appropriate steps are taken to cancel and/or reschedule services upon appointment change or cancellation.
• Handles and responds promptly to incoming calls, emails, or faxes from physicians or clients requesting report status and/or information.
• Provides support and/or coverage to satellite offices as needed.
• Arranges lodging and/or transportation for out-of-town examinees; assists with directions.
• Processes mail, deliveries, and shipments as needed.
• Participates in various educational and/or training activities as required.
• Performs other duties as assigned.

Requirements

• High school diploma or equivalent required.
• A minimum of one year of related experience; or equivalent combination of training and experience.
• Experience in a medical office preferred.
• Ability to consistently handle multiple phone lines with heavy call volume.
• Ability to operate computer, fax, copier, scanner, and telephone.
• Must be able to type a minimum of 35 W.P.M.
• Ability to follow instructions and respond to upper management’s directions accurately.
• Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality and monitors own work to ensure quality is met.
• Exceptional communication skills.
• Ability to work independently, prioritize work activities, and use time efficiently.
• Ability to maintain confidentiality.
• Ability to demonstrate and promote a positive team-oriented environment.
• Ability to stay focused and concentrate under normal or heavy distractions.

Skills

• Microsoft Excel

Pay

The pay range for this position is $20.00 - $22.00 per hour.

Benefits

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental, and vision insurance
• Critical Illness, Accident, and Hospital insurance
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short- and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation, or Sick Leave)

Schedule

This is a Contract to Hire, fully onsite position based in Woodbury, NY.