Scheduling Coordinator

About Our Client

The organization operates in the field service management sector, focusing on optimizing field operations to enhance customer service delivery. It addresses challenges related to efficient scheduling and resource allocation for on-site technical services, aiming to improve operational cost-effectiveness and customer satisfaction across its service regions.

About the Opportunity

The Scheduling Success Coordinator role is crucial for maximizing the efficiency of field service teams by strategically planning and managing on-site service events. This position ensures timely and effective deployment of service engineers to meet customer commitments, directly impacting service quality and operational costs.

Responsibilities

• Lead scheduling efforts within a designated geography, serving as the escalation point for leadership
• Optimize scheduling for field engineers and service partners for installations, repairs, and maintenance
• Manage communications with customers and internal stakeholders to achieve optimal service outcomes
• Prioritize customer on-site response times in line with expectations and performance metrics
• Develop strong relationships with internal business partners to enhance customer experience
• Maintain and improve the planning board to increase productivity and reduce costs
• Confirm all on-site service orders and ensure field resources are effectively deployed
• Select cost-effective field engineers and reschedule services as needed to meet objectives
• Collaborate with various departments to maintain consistent customer satisfaction
• Lead solutions that meet both organizational and customer on-site needs, escalating issues when required
• Keep accurate records of engineer availability and commitments using enterprise tools
• Manage resource shortages independently or with leadership support
• Foster customer satisfaction and retention through relationship development
• Follow organizational processes and procedures with attention to detail
• Plan complex services with minimal management oversight
• Adhere to organizational standards of business conduct
• Manage Sensitive Security Information and airport security requirements, including badge application approvals and compliance
• Utilize SAP CRM for customer interaction management, including quoting, scheduling, and contract tracking

Requirements

• Bachelor of Science degree in a technological or engineering field or equivalent experience
• Minimum of 1 year experience in customer service or project management
• Strong planning, organizational, negotiation, and persuasion skills
• Resourceful, solutions-oriented, flexible, and able to work autonomously
• Effective business collaboration and team facilitation capabilities
• Ability to thrive in a dynamic, fast-paced environment with a proactive problem-solving attitude
• Strong communication and interpersonal skills focused on timely and effective messaging
• Commitment to delivering successful customer experiences while meeting internal metrics

Pay

The pay range for this position is $24.08 to $37.62 per hour, with eligibility for bonus, stock, and benefits.

Benefits

• Option to work remotely