Scheduling Coordinator

About the Role

Responsible for performing scheduling functions for Field Service Representatives and District Team Leaders in the assigned region, covering installation, repair, and maintenance of equipment at customer sites. This position also involves a wide variety of secretarial and administrative duties to support the regional office team.

Responsibilities

• Work with the Regional Service Manager and Regional Technical Support Specialist to coordinate service schedules for the region, including service calls, installations, demonstrations, and training sessions.
• Handle daily scheduling and transportation arrangements for all Stiles Service Representatives.
• Create, process, or review Customer Service Reports (CSRs) for the assigned region, National Service, and Special Projects Regions, including review and approval of timesheets, travel requests, and receipts.
• Coordinate meetings with appropriate Service Department personnel and Sales Engineers prior to installations to ensure customer expectations are met.
• Schedule installations in the appropriate software.
• Provide support to the Regional Service Manager, District Team Leaders, and Field Service Representatives.
• Follow up with customers prior to installations to ensure pre-installation requirements are met.
• Act as the primary office contact for customers, sales, service, and customer base to coordinate efforts regarding sales, installation, service, and follow-up within the assigned region.
• Coordinate with all regions for effective and cost-efficient scheduling and in-house service needs.
• Serve as the communication link between Field Service Representatives on loan to other regions and that region’s Regional Service Manager.

Requirements

• Three years of administrative experience in a fast-paced office environment.
• Associate’s Degree preferred.
• Sales or Service experience preferred.
• SAP and Salesforce experience preferred.

Skills

• Proficiency in MS Office Applications.
• Ability to multitask and adapt to changing priorities.
• Strong communication skills, both oral and written.
• Self-starter and self-reliant with excellent problem-solving skills.

Work Environment

Typical office environment.