Scheduling Coordinator

About the role

A leading international senior home care company is seeking a dynamic Scheduling Coordinator in Boulder. This role is responsible for organizing the delivery and administration of personal care services, creating a supportive environment for teams, and ensuring the success and growth of the organization. Employees enjoy a positive workplace culture and the opportunity to make a difference in the lives of clients and their families.

Responsibilities

• Manage workload based on goals, initiative, and prioritization.
• Select, schedule, and coordinate caregivers based on assessment and care plan information for new and existing clients.
• Maintain appropriate gross profit margin for each case.
• Maintain all scheduling of caregivers and respond to conflicts, emergencies, or “call-outs.” Ensure the company schedule is complete three days before all scheduled shifts.
• Oversee caregiver recruiting, interviewing, and selection as needed.
• Oversee caregiver on-boarding and orientation.
• Fill open shifts and communicate scheduling changes to clients/families ahead of time.
• Track and record all scheduling changes in company software.
• Accept on-call duty as directed by supervisor.
• Communicate hiring needs to internal staff regularly.
• Assist in maintaining caregiver files, including tracking expirations of licensing, insurance, etc.
• Collect new documents as directed and notify supervisor when documents cannot be obtained.
• Audit timecards regularly to ensure hours match scheduled hours.
• Identify and solve problems using initiative and good judgment.
• Coordinate shift back-fill activities in the event of caregiver tardiness or absences.
• Act as the point of contact with client families regarding schedules.
• Maintain excellent rapport with clients and caregivers, promoting positive interpersonal relationships.
• Work with supervisor to resolve complaints, incidents, and injuries.

Requirements

• High School Diploma or equivalent (GED) required; Associate’s degree preferred.
• Previous experience in customer service preferred.
• 2 years of experience in healthcare, home health, caregiving, or a related service industry.
• Minimum of one year in a staffing/scheduling/logistics position preferred.
• Knowledge of general home care/healthcare staffing preferred.
• Excellent organization and communication skills.
• Quick-thinking and astute decision-making skills.
• Team player with adaptability in different situations, excellent client interaction skills, and the ability to multi-task and work independently.
• Experience using telephones with multiple lines, handling several calls simultaneously, and maintaining professionalism in a fast-paced environment.
• Excellent problem-solving and creative-solution abilities.

Benefits

• Health Insurance
• Paid Time Off
• Pay On Demand
• Bonus structure