Scheduling Coordinator

Senior Helpers is the nation's premier provider of in-home senior care and the first national in-home care company recognized as a Great Place to Work 6 years in a row. Join the company voted 2023 Readers Choice by Harrisburg Magazine for Best Home-Care Company.

About the role

We are actively looking for a full-time Scheduling Coordinator based in our York, PA office. Under the direct supervision of the Care Manager, you will select, schedule, and coordinate caregivers based on assessment and care plan information for new and existing clients.

Responsibilities

• Maintain all scheduling of caregivers and respond to conflicts, emergencies, and “call-outs.”
• Ensure the company schedule is complete for the next business day/weekend before leaving for the day.
• Track and record in Matrix Care all instances of assignment refusals, call-outs, late arrivals, early departures, etc., and share information with the Care Manager as determined.
• Communicate with the Care Manager regarding areas of need for additional caregivers based on client load/location.
• Audit time cards regularly to ensure hours match scheduled hours.
• Participate in rotating on-call evenings during the week.
• Other duties as assigned by the Care Manager.

Requirements

• Minimum of one year in a staffing/recruiting position.
• Professional experience in customer service.
• Knowledge of general healthcare staffing requirements.
• Experience using telephones with multiple lines and managing several calls simultaneously in a fast-paced environment.
• Excellent problem-solving abilities to address schedule conflicts with creative solutions.

Qualifications

• Team player with excellent communication skills.
• Adaptable in different situations and possesses strong client interaction skills.
• Able to multi-task and work independently.

Benefits

• $21/hr starting wage.
• Bi-weekly performance-based bonus potential of up to $3,250 per year.
• 2 weeks paid vacation + 8 paid company holidays.
• Eligible for Medical, Dental, Life Insurance, and Short-Term Disability Insurance after 30 days.
• On-call pay opportunities.
• Opportunities for advancement.

Schedule

Regular office hours are Monday–Friday, 8:00 AM–4:00 PM.