Scheduling Coordinator

Full-time, in-office position located at 3585 N 168th Ct, Omaha, NE 68116.

About the role

We are an elite oral surgery practice committed to exceptional care for our patients and first-class service to our referring doctors. We're growing and looking for a motivated, upbeat, and service-driven Scheduling Coordinator to join our team. This role is critical in providing exceptional patient care, resulting in the best clinical outcomes and meeting the needs of our patients. If you thrive in a fast-paced environment, enjoy helping people, and value being part of a supportive, high-performing team, we'd love to have you join us.

Responsibilities

• Provide concierge-level customer service while interacting with patients, referring offices, and team members over the phone, in person, or via electronic communication.
• Greet patients and visitors immediately upon arrival with a friendly demeanor.
• Answer the phone promptly with a smile.
• Schedule appointments to optimize patient satisfaction, provider time, and the most effective use of exam and treatment rooms.
• Prepare a daily schedule for each provider.
• Prepare patient charts.
• Manage patient flow to reduce patient wait time.
• Assist patients as necessary.
• Maintain the reception area in a neat and orderly condition.
• Maintain professional relationships with referring offices.
• Maintain confidentiality of all information in accordance with HIPAA.
• Perform other related duties as assigned.

Requirements

• High school diploma or equivalent required.
• One year of customer service experience required.
• Understanding of dental terminology.

Skills

• Friendly, inviting, and professional personality and presence.
• Basic office skills such as typing and filing.
• Good organizational skills.
• Attention to detail.

Benefits

• Competitive pay, bonus potential, and annual merit reviews.
• Paid Time Off.
• 401k Plan with company match.
• Health Savings Account (HSA) with HDHP health plans.
• Medical (including Virtual Care), Dental, and Vision Coverage.
• Basic and Supplemental Life Insurance.
• Short & Long-Term Disability.
• Employee Assistance Program.
• BLS/CPR Certification.
• Career path advancement to clinical or management positions.
• National Discount and Rewards Marketplace.