Scheduling Coordinator

North Alabama Oral and Facial Surgery is an elite oral surgery practice committed to exceptional care for patients and first-class service to referring doctors. We are growing and seeking a motivated, upbeat, and service-driven Scheduling Coordinator to join our team in Madison, AL. This is an in-office, full-time position.

About the role

The Scheduling Coordinator plays a critical role in providing exceptional patient care, ensuring the best clinical outcomes, and meeting the needs of our patients. If you thrive in a fast-paced environment, enjoy helping people, and value being part of a supportive, high-performing team, we invite you to join us.

Responsibilities

• Provide concierge-level customer service while interacting with patients, referring offices, and team members over the phone, in person, or via electronic communication.
• Greet patients and visitors immediately upon arrival with a friendly demeanor.
• Answer the phone promptly with a smile.
• Schedule appointments to optimize patient satisfaction, provider time, and the most effective use of exam and treatment rooms.
• Prepare a daily schedule for each provider.
• Prepare patient charts.
• Manage patient flow to reduce wait time.
• Assist patients as necessary.
• Maintain the reception area in a neat and orderly condition.
• Maintain professional relationships with referring offices.
• Maintain confidentiality of all information in accordance with HIPAA.
• Perform other related duties as assigned.

Requirements

• High school diploma or equivalent required.
• One year of customer service experience required.

Skills

• Understanding of dental terminology.
• Friendly, inviting, and professional personality and presence.
• Basic office skills such as typing and filing.
• Good organizational skills.
• Attention to detail.

Benefits

• Competitive pay, bonus potential, and annual merit reviews.
• Paid Time Off.
• 401k Plan with company match.
• Health Savings Account (HSA) with HDHP health plans.
• Medical (including Virtual Care), Dental, and Vision coverage.
• Basic and Supplemental Life Insurance.
• Short & Long-Term Disability.
• Employee Assistance Program.
• BLS/CPR Certification.
• Career path advancement to clinical or management positions.
• Access to a national discount and rewards marketplace.