Scheduling Coordinator

About the role

We are a health system that believes wellness and sickness are part of a lifelong partnership, where everyone benefits from an expert guide. We work hard, care deeply, and strive to help people uncover their own power to be healthy, inspiring hope and achieving more in our careers and communities.

Responsibilities

• 70% Scheduling Functions:
  • Screens and directs telephone calls, scheduling patient services across all Centers.
  • Provides detailed information on services and resources in multiple departments.
  • Interviews and obtains necessary information to process patient registration.
  • Updates patient pre-registration, coordinates cancellations and rescheduling.
  • Takes calls from various health center areas regarding patient schedules or status.
  • Monitors progress of daily schedules.
• 20% Customer Service:
  • Screens and directs calls within three rings, adhering to quality customer service standards.
  • Informs management of patient complaints or service concerns.
  • Maintains confidentiality in all communications.
• 5% Coordination and Communication:
  • Identifies and coordinates needs, communicating effectively with other departments, physicians, managers, and staff.
• 5% Problem-Solving and Improvement:
  • Identifies and implements problem solutions.
  • Participates in department process improvement efforts, meetings, work-related classes, and coworker orientation.
  • Performs other miscellaneous duties as needed.

As a High Reliability Organization (HRO), responsibilities require focus on safety, quality, and efficiency in performing job duties.

Requirements

• High School diploma or GED (Required).
• Knowledge of medical procedures.
• Basic computer and typing skills.
• 2 years of experience in a healthcare setting or 2 years of scheduling experience.
• 2 years of secretarial or unit clerk experience.

Schedule

• Day shift.
• 40 scheduled weekly hours.