Scheduling Coordinator

About the role

The Scheduling Coordinator is a key role in facilitating the assignment of notaries. This role spans the service lifecycle, acting as the facilitator between signing agents, schedulers, and clients at both strategic and tactical levels.

Responsibilities

• Facilitate the assignment of vendors to clients.
• Handle high-volume outbound calls, emails, and texts.
• Negotiate fees with vendors to maintain average vendor cost goals set by client/team expectations.
• Maintain average gross profit predetermined by TCX on a per-client basis.
• Work under strict deadlines aligned with Service Level Agreements (SLA).
• Ensure assigned vendors meet or exceed TCX/client requirements.
• Manage an open order queue (22 daily average) to meet client SLAs for turn time on order assignment.
• Send offers and place phone calls to vendors.
• Relay all file-specific information to vendors at the time of order assignment.
• Meet gross profit goals on at least 85% of orders completed.
• Correspond with clients and/or vendors regarding scheduling issues or inquiries.
• Address all received phone calls/emails in a timely manner (within 20 minutes).
• Handle reschedules.
• Perform additional duties as requested by management.

Requirements

• Detail-oriented.
• Excellent written and verbal communication skills.
• Basic knowledge of other service delivery functions.