Scheduling Coordinator
HomePro · Carrollton, TX · Today
On-siteAdministrativeFull-time
About the role
Welcome to HomePro, the forefront innovator in the home automation, security, and entertainment industry for over two decades. Our Texas-based company is renowned for enhancing the modern home experience with a plethora of smart solutions. We're currently on the hunt for an organized and proactive Scheduling Coordinator to ensure the efficient planning and coordination of our installation and service appointments.
Responsibilities
- Appointment Scheduling: Efficiently manage and optimize the scheduling of installation and service appointments, ensuring a smooth workflow and customer satisfaction.
- Customer Communication: Act as a liaison between our technicians and customers, providing timely updates and adjustments to schedules as necessary.
- Resource Allocation: Coordinate the allocation of technicians and resources to maximize efficiency and meet operational goals.
- Data Management: Maintain accurate scheduling records and provide reports on productivity and scheduling trends to support decision-making.
- Team Collaboration: Work closely with the customer service and technical teams to address any scheduling conflicts or concerns promptly.
Qualifications
- Proven experience in scheduling, logistics, or a similar coordination role, preferably in the tech or home services industry.
- Exceptional organizational skills and the ability to handle multiple schedules simultaneously.
- Strong communication skills for effectively dealing with customers and team members.
- Ability to problem-solve scheduling conflicts and propose effective solutions.
- Familiarity with scheduling software and tools.
- Commitment to providing outstanding customer service.
Benefits
- Full-time role with a competitive salary
- 401K with company contribution
- Access to our on-site fitness center
- Generous allotment of PTO and Paid Company Holidays
- Employee Discounts on HomePro products and services
- Comprehensive health, vision, and dental benefits after 60 days
Pay
Competitive salary
Schedule
Full-time