Scheduling Coordinator

Home Instead® Scheduling Coordinator/Admin Assistant Job Description ELA Associates, Inc. d.b.a Home Instead Objective The Service Coordinator is expected to perform a variety of duties in the coordination of scheduling service for clients. The Service Coordinator is responsible for scheduling clients and CAREGiversSM in order to provide the highest quality service to clients with emphasis on creating extraordinary relationships. Primary Responsibilities Answer incoming calls in a friendly, professional and knowledgeable manner.Coordinate CAREGiver schedules on a daily basis with an emphasis on creating high quality matches/extraordinary relationships, documenting all correspondence in scheduling software.Understand and utilize the consultative sales process effectively when working with clients and CAREGivers.Field new client inquiries over the phone in a knowledgeable manner, enter the information into the software system and work with team to communicate and prepare for the Care Consultation.Monitor, mediate, and log both client and CAREGiver activity and follow up on CAREGiver assignments and client serviceCoordinate and maintain monthly client schedules in the software system.Enter and maintain accurate client and CAREGiver records in the software system.Maintain regular attendance at the office to execute job responsibilitiesDemonstrate open and effective communication with the franchise owner, colleagues, CAREGivers and clients.Adheres to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.Reflect the values of ELA Associates, Inc., d.b.a. an independently owned and operated Home Instead franchise. Secondary Responsibilities: Assist in maintaining a complete Client Service ScheduleParticipate in CAREGiver meetingsPerform any and all other functions and responsibilities deemed necessaryParticipate in J.D. Power and Associates Satisfaction Survey Education/Experience Requirements: High school graduation or the equivalentOne year of related business experience or an equivalent combination of education and work experience may be consideredMust possess a valid driver’s license Knowledge, Skills and Abilities: Must have an understanding of and uphold the policies and procedures established by ELA Associates, Inc. d.b.a. an independently owned and operated Home Instead franchiseMust demonstrate excellent oral and written communication skills and the ability to listen effectivelyMust have the ability to work independently, maintain confidentiality of information and meet deadlinesMust demonstrate effective interpersonal skills as well as sound judgment and good decision-making skillsMust demonstrate discretion, integrity and fair-mindedness consistent with company standards, practices, policies and proceduresMust have the ability to organize and prioritize daily, quarterly, monthly and yearly workMust have the ability to establish good working relationships with the franchise owner, office colleagues, clients and CAREGiversMust have the ability to sit at a desk and listen effectively for long periods of time on the telephoneMust have the ability to present a professional appearance and demeanorMust have the ability to operate office equipmentMust be patient and congenial on the telephoneMust have computer skills and be proficient in Word and ExcelMust have the availability to work evenings and weekends as requiredMust have the ability to perform duties in a professional office settingMust demonstrate knowledge of the senior care industry This is an in-person position. Apply today. Call our office at 732-542-9004. Home Instead is an Equal Opportunity Employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. All Home Instead franchise offices are independently owned and operated.