Scheduling Coordinator

About the role

GoHiya is adding a Scheduling Coordinator whose work will make coverage reliability easier to trust across inbound and outbound customer support, chat, email, quality, workforce, CRM, and client-service operations. In practice, the role is scheduling coordination within contact center operations, with decisions grounded in current records rather than memory or guesswork.

What good work looks like: quality is visible when coverage reliability is accurate enough for others to act on and unresolved items are documented rather than guessed. For GoHiya, that result is measured through scheduling coordination within contact center operations.

Working Strengths

• Use Coverage Tracking and Staffing Coordination confidently when carrying out scheduling coordination within contact center operations.
• Apply Data Accuracy without losing track of exceptions, owners, or deadlines tied to scheduling coordination within contact center operations.
• Document decisions clearly enough that another teammate can follow the reasoning behind scheduling coordination within contact center operations.
• Use sound judgment around Service Quality Operations, especially when scheduling coordination within contact center operations requires escalation instead of assumption.

Responsibilities

• Review the Scheduling Coordinator workflow at GoHiya by helping the team maintain current schedules and coverage records.
• Maintain the Scheduling Coordinator workflow at GoHiya by helping the team analyze workload against available capacity.
• Track the Scheduling Coordinator workflow at GoHiya by helping the team flag coverage gaps before they affect service.
• Own the Scheduling Coordinator workflow at GoHiya by helping the team document schedule changes and ownership.
• Coordinate the Scheduling Coordinator workflow at GoHiya by helping the team prepare workforce status reporting.

Employment Overview

Full-time, associate level, 100% remote within the United States.

Pay

Base salary: $42,000–$62,000 per year.