Scheduling Coordinator

About the role

Responsible for the implementation, maintenance, and accuracy of assigned client schedules. Maintain open lines of communication between clients, caregivers, and office staff to build relationships.

Responsibilities

• Direct supervisor to contracted caregivers.
• Acts as liaison for caregivers and other office personnel, including payroll and administration
• Maintains up to date knowledge of Southern Caregivers Policies and Procedures, including but not limited to Southern Caregivers EVV system, inter office communication methods, community communication guidelines/restrictions and adheres to AR Rules and Regulations in daily scheduling activities
• Maintains a current client roster, ensuring accurate information is communicated throughout the care team
• Participate in rotating call with scheduling team. Backup for secondary scheduling phone in absence of second scheduling coordinator.
• Conducts caregiver visit oversite to ensure compliance with AR Code of Ethics and SC policies are upheld
• Adheres to Electronic Visit Verification (EVV) rules and regulations as set forth by the State of Arkansas and ensures all visits follow guidelines
• Updates reported changes from caregivers in electronic schedule in real time to ensure EVV system can be utilized by caregivers appropriately
• Controls and monitors schedule changes, communicates all requests to clients for approval prior to adjusting
• Monitors compliance of visits and ensures care logs are complete within one (1) week of shift completion.
• Brings any scheduling problems to the supervisor’s attention immediately
• Assigns client visit ADLs and IADLs according to authorization attached to visit and care plan
• Answer scheduling phone at all times and address any scheduling issues or concerns in real time
• Address client concerns or needs regarding scheduling and related to caregivers, direct clients to appropriate staff for all other areas of calls.
• Navigates escalation matters and notifies appropriate office personnel
• Addresses late alerts within 30 minutes of start of shift, confirming with client that caregiver has arrived
• Maintains communication of call out are maintained with clients and all efforts are made to fill the shift with replacement caregiver, elevates any unsatisfied clients to supervisor(s)
• Forecast future openings and prospective clients to ensure least amount of open visit hours –notifying supervisor of marketing needs
• Communicate with new clients within 48hrs of conversion from prospect to introduce yourself, confirm scheduling needs and update client on caregiver placement progress.
• Use complete documentation process on client and caregiver charts to maintain lines of communication between office and direct care staff.
• Review and manage PC/AC hours related to AR Choice clients.
• Review caregiver utilization and maintain caregiver hours within Southern Caregiver Policy guidelines.
• Notify Office Manager of any Caregivers who are not certified to be placed into PCA course
• Review caregiver utilization and maintain caregiver hours within Southern Caregiver Policy guidelines.
• Review all visits on your assigned clients for accuracy in preparation for payroll and billing every 2 days except on weekends.
• Participate in weekly office meeting.
• Other Duties As Assigned

Requirements

Office Hours are 8:00am – 4:00pm or 9:00am – 5:00pm with a 1-hour lunch break. Required to carry an on-call cell phone with rotating weekends. Position is primarily a desk position, essentially involves sitting, standing, stooping, and walking, as well as an inordinate amount of telephone communication. Position requires the ability to effectively converse with clients, the public, co-workers, and caregivers through written and verbal communication in the English language via