Scheduling Coordinator

About the Role

As our Scheduler, you will orchestrate a seamless and efficient care process for patients and providers by coordinating appointments and managing schedules. Every day you will schedule patient appointments and coordinate multiple provider schedules for medical procedures, tests, and studies. You'll ensure timely scheduling through effective communication, accurately gather and verify patient insurance and documentation, process reports, and provide exceptional customer service to patients via phone and in-clinic assistance. To be successful in this role, you will demonstrate strong attention to detail, multitasking abilities, and excellent communication and reasoning skills to manage scheduling complexities and patient inquiries, always striving for accuracy and efficiency.

Responsibilities

• Schedule patient appointments and coordinate multiple provider schedules for medical procedures, tests, and studies.
• Check patients in at time of appointment, including but not limited to verifying insurance, collection of copays, updating demographics, downloading medication list from ePrescribe, MSSP forms completions, scanning insurance card and verifying insurance, completion of HIPAA forms, and creating a fee ticket for the clinical staff.
• Check patients out, including but not limited to making a return appointment, collecting account balance, copays, co-insurance, creating recall, scheduling appropriate imaging, labs, radiology, pulmonary tests with the appropriate hospital location and coordinating with upcoming appointment with physicians, creating patient portal tokens and explaining patient portal instructions, and directing the patient to the correct location to schedule imaging or hospital procedures.
• Schedule and enter imaging and lab orders into EHR.
• Cross cover in all areas of scheduling and at all locations.
• Complete weekly recall report – call the patients, schedule appointments with physician or for imaging and lab, and send reminder card per guidelines.
• Receive and complete scheduling tasks within the practice management system.

Requirements

• Required: None, upon hire.
• Preferred: High School Graduate and 1-3 years, one or more years in a medical office environment, upon hire; or High School GED and 1-3 years, one or more years in a medical office environment, upon hire.

Where You'll Work

The Chattanooga Heart Institute offers the most comprehensive cardiac care available in this region. Founded in 1976, we now have six offices in Tennessee and one in Georgia. Our practice is made up of 29 board-certified cardiologists and three cardiothoracic surgeons. We merged with CHI Memorial Health Care System in 2011 which is part of CommonSpirit Health. CommonSpirit has more than 700 care sites across the U.S. and is committed to building healthy communities.

Pay

$16.83 - $23.77 /hour