Scheduling Coordinator

Leadership Development Role The Scheduling Coordinator serves as the second-in-command to the Office Director and plays a critical leadership role in the daily operations, staffing, recruitment, and continued growth of the office. This position will have primary responsibility for recruiting, scheduling, staffing, caregiver engagement and retention, and service coordination while working closely with the Director on business development, performance management, and operational strategy. The Scheduling Coordinator will serve as a key resource for employees, caregivers, clients, and families and will assume leadership responsibilities in the Director’s absence. This is a leadership development position designed for an individual who is ready to take on increasing responsibility and develop toward future Director-level leadership. What Success Looks Like Top performers in this role: Consistently maintain high client satisfaction and continuity of careBuild strong, trusted relationships with clients, families, caregivers, and referral partnersProactively identify and resolve staffing and scheduling challenges before they escalateMaintain a strong pipeline of qualified caregiver candidatesImprove caregiver engagement, accountability, and retentionEnsure authorized client hours are staffed and proactively address open hoursHold team members accountable to established expectations and performance standardsCommunicate effectively with the Director and escalate concerns appropriatelyContribute to office growth, operational efficiency, and overall profitabilityBecome a trusted leader who can confidently support and lead the office in the Director’s absenceStrengthen the agency’s reputation and presence within the Kingston community Key Responsibilities Leadership & Office Operations Serve as the Director’s primary operational support and second-in-commandAssist with the daily management and overall performance of the officeAssume designated leadership responsibilities in the Director’s absenceMonitor key office performance indicators, including staffing, recruitment, missed visits, caregiver retention, client satisfaction, and service hoursIdentify operational challenges and implement solutions proactivelyParticipate in staff meetings, performance discussions, and leadership initiativesSupport the Director with strategic planning and execution of office goalsHelp establish accountability and ensure team members follow company policies and procedures Recruiting, Staffing & Scheduling Take a lead role in recruiting, interviewing, onboarding, and retaining caregiversMaintain an active pipeline of qualified caregiver candidatesWork closely with the scheduling team to ensure authorized client hours are filledMonitor open hours and proactively develop strategies to secure coverageRespond quickly to caregiver call-offs and staffing emergenciesEnsure staffing concerns are escalated appropriately and in a timely mannerDevelop strong caregiver-client matches based on client needs, caregiver skills, availability, and compatibilityMonitor caregiver attendance, reliability, performance, and engagementAssist with coaching, corrective action, and performance management when neededIdentify opportunities to improve caregiver retention and reduce turnover Client Care & Service Coordination Conduct client assessments and assist with developing individualized care plansServe as a key point of contact for clients and familiesMonitor client satisfaction and address concerns promptlyEnsure care plans are properly implemented and updated as client needs changeConduct routine client check-ins and quality assurance visitsWork with caregivers and families to resolve service concernsEnsure continuity of care and maintain high standards of service delivery Business Development & Growth Work closely with the Director to support office growth initiativesDevelop and maintain relationships with clients, families, referral partners, and community organizationsIdentify opportunities to increase referrals and service hoursParticipate in community networking and outreach activitiesSupport initiatives designed to increase revenue, client retention, and market presenceRepresent the agency professionally within the Kingston community Communication, Compliance & Accountability Maintain clear and timely communication with the Director and office teamEnsure staffing, client, and operational concerns are communicated before they become urgentMaintain accurate documentation and recordsFollow company policies, state regulations, and compliance requirementsAssist with audits, quality assurance, and corrective action initiativesMaintain confidentiality and professionalism at all times Qualifications We are looking for a strong, dependable leader who is ready to take the next step in their career and become an integral part of the office leadership team. Preferred Experience 2+ years of experience in home care, healthcare, staffing, scheduling, client services, or service operationsPrevious leadership, supervisory, or management experience preferredExperience recruiting, interviewing, onboarding, or retaining employees strongly preferredExperience with scheduling and/or care management systemsStrong communication and conflict-resolution skillsDemonstrated ability to hold others accountable while maintaining positive relationshipsStrong organizational skills and attention to detailAbility to make decisions, prioritize competing demands, and work independentlyAbility to remain calm and solution-focused in a fast-paced environmentStrong relationship-building and customer service skillsBachelor’s degree in healthcare administration, business administration, social work, or a related field preferred What We Are Looking For This position is not simply a scheduling or client services role. We are looking for someone who wants to become a leader. The ideal candidate is someone who: Takes ownership rather than waiting to be told what to doIs comfortable making decisions and solving problemsCan effectively lead and hold others accountableUnderstands that staffing and client care are interconnectedIs highly organized and follows through on commitmentsCommunicates proactively, especially when there is a problemCan balance the needs of clients, caregivers, employees, and the businessWants to grow professionally and take on increasing leadership responsibilityCan step in and confidently help lead the office when the Director is unavailable What We Offer Competitive salary based on experienceHealth, dental, and vision insuranceHealth Savings Account (HSA)Paid time off and holidaysProfessional development and leadership growth opportunitiesSupportive, mission-driven team cultureOpportunity for advancement into higher-level leadership Job Details Job Type: Full-TimeLocation: Kingston, PAWork Setting: In Person If you are an organized, proactive, accountable leader who is ready to take the next step in your career, this is an opportunity to make a meaningful impact while helping lead and grow a high-performing home care team. Join us as we build something great together.