Scheduling Coordinator

ESSENTIAL DUTIES & RESPONSIBILITIES

• Receive calls from all customers and respond to all requests in a timely manner
• Maintain open communication with the technicians throughout the day in order to effectively schedule and meet the customer’s needs
• Schedule manpower to complete services and advise customer
• Ensure timely scheduling of PM Inspections to meet PM compliance requirements
• Utilize all available information to properly schedule technicians
• Establish work order with all necessary information
• Maintain customer contact information in database to ensure correct correspondence
• Maintain service call email box and security service email box on assigned rotation with timely responses
• Maintain email requests, keep up to date and ensure timely responses
• Maintain Work in Progress Reports for each technician weekly and utilize to coordinate scheduling efforts for all outstanding requests
• Clock in/out for assigned technicians
• Coordinate subcontractor scheduling and provide purchase orders; if necessary
• Submit expense reports for assigned technicians that require reimbursement
• Communicate with other departments to complete various tasks for customers and technicians
• Work with Area Service Managers and Field Service Supervisors on new contract assignments, distribution of pre-sold contract hours, reporting, etc
• Review time accounting for each technician prior to payroll entry
• Use available reports to achieve department goals
• Knowledgeable with the product and services offered by Brady
• Backup/Overflow for Billing Coordinator(s), if needed
• Flexibility to take on additional duties in order to meet the department goals and/or overtime, as required
• Performing other duties as assigned

Teamwork

• Demonstrate and promote a spirit of cooperation and teamwork throughout the Company
• Continually look for ways to improve our processes and ability to serve our customers effectively
• Improve personal performance on a continual basis

Customer Service

• Provide responsive, professional and diplomatic customer service
• Answer customer calls and correspondence quickly and pleasantly
• Communicate with customers in a friendly, professional, and patient manner
• Perform all duties with the goal of building and maintaining long-term customer relationships
• Immediately address any customer’s concern and requests the involvement of other Company personnel as required

Safety

• Follow all company safety programs and report any non-compliance to your Team Leader
• Notify Manager or Safety Manager of any unsafe conditions