Scheduling Coordinator

Responsibilities

• Recruits and assists in the hiring process as needed.
• Assists with orientation and training of all new hires.
• Participates in coaching and disciplining employees when necessary.
• Maintains a complete and accurate visit schedule, tracking staff availability, cancellations, late arrivals, and early departures from assigned shifts.
• Finds replacements for staff who call in sick or are unable to work.
• Verifies all weekend shifts on Friday to ensure coverage needs are addressed.
• Assigns appropriate staff to individual clients as needed.
• When on-call, makes every effort to find staff for urgent needs and keeps a log of events, including employee availability, issues, and client concerns.
• Uses a communication log to track needs, availability, or cancellations.
• Represents the agency positively and professionally in all interactions.
• Approaches each telephone call and interview as a sales opportunity.
• Resolves client concerns in a positive and professional manner.
• Maintains good communication with all personnel, supervisory staff, and departments.
• Assists with continuing education of staff as needed.
• Assists the Billing Department with verification and timely submission of billing information.
• Ensures adherence to all organizational policies, procedures, and processes.
• Seeks guidance when uncertain about policies, procedures, or processes.
• Maintains compliance with all Federal and State licensure requirements and assists with preparation for surveys.
• Reports any comments or suggestions from surveyors to the immediate supervisor.

Performance Expectations

• Availability: Arrives on time and follows attendance policies, providing advance notice for absences or tardiness.
• Adherence to Policy: Follows all rules, procedures, and regulations, completing paperwork on time.
• Creativity: Suggests ideas and discovers new ways to accomplish goals.
• Dependability: Reliably completes job responsibilities.
• Honesty: Truthful and accurate in all agency documentation.
• Independence: Accomplishes work with minimal supervision and asks questions when needed.
• Initiative: Seeks out new tasks and expands professional and personal abilities.
• Interpersonal Relationships: Communicates, cooperates, and works effectively with co-workers, supervisors, and customers, fostering teamwork.
• Knowledge of Job: Applies technical skills and information at work and is willing to learn new tasks.
• Productivity: Completes job responsibilities in a timely manner without allowing personal affairs to interfere.
• Quality: Meets all quality standards set by the organization, state, and federal regulations.
• Appearance: Maintains a professional appearance at all times, adhering to the dress code policy.
• Special Projects and Overtime: Participates willingly when requested.
• In-Services and Seminars: Attends or conducts job-related workshops and educational seminars as assigned.
• Confidentiality: Maintains confidentiality of business practices, activities, and personnel information.

Qualifications

• High school education or GED required.
• Medical office background with experience in computer operations and medical terminology preferred.
• Adequate knowledge of office machines and procedures.
• Well-organized with strong typing, filing, and telephone skills.
• Ability to communicate courteously and effectively with all people.
• Capable of performing essential job functions.
• General knowledge of the framework, organization, and function of home health programs.