Scheduling Coordinator

About the Company

Antidote Health is a tech-driven health insurance company on a mission to make healthcare easy, accessible, and more affordable. We’re rethinking how healthcare works—using technology to remove the friction, complexity, and delays that define the traditional system. Instead of navigating paperwork, long waits, and disconnected experiences, we’re building a simpler, more connected way for people to get care. Our platform combines health coverage, virtual care, and a modern member experience into one seamless system designed to help people actually use their benefits. We offer Affordable Care Act (ACA) health plans in Arizona and Ohio, and we’re growing quickly. We’re building a company focused on solving real problems—with real impact on people’s lives.

Position Overview

This fully remote role (open to candidates anywhere in the United States) is responsible for coordinating and managing patient appointments across Antidote Health’s telehealth services, ensuring a smooth and efficient scheduling experience for patients and providers. The individual will contribute to timely access to care, optimized provider scheduling, and a high-quality patient experience, working cross-functionally with clinical, provider, and operational teams.

Responsibilities

Scheduling & Appointment Management

• Schedule, reschedule, and cancel patient appointments across telehealth providers and specialties.
• Monitor and manage provider calendars to ensure optimal scheduling efficiency and minimize gaps.
• Confirm upcoming appointments with patients via phone, email, or secure messaging.
• Coordinate appointment logistics including technology setup guidance and pre-visit instructions.
• Manage waitlists and proactively fill appointment openings as they become available.

Patient Communication

• Serve as a primary point of contact for patients regarding scheduling inquiries, appointment changes, and general administrative questions.
• Communicate appointment reminders and follow-up information in a timely and professional manner.
• Assist patients in navigating the telehealth platform and address basic technical concerns or escalate as needed.
• Handle patient concerns with empathy, professionalism, and adherence to HIPAA privacy standards.

Administrative Support

• Maintain accurate and up-to-date scheduling records within the electronic health record (EHR) system.
• Verify patient demographics and insurance information as part of the scheduling process.
• Support the coordination of referrals and follow-up appointments as directed by clinical staff.
• Assist with other administrative duties as assigned to support operational needs.

Collaboration & Compliance

• Collaborate with clinical and operational teams to ensure scheduling aligns with provider availability and patient care needs.
• Adhere to all HIPAA privacy and security requirements in the handling of