Scheduling Coordinator and Medical Assistant

About the role

As a Scheduling Coordinator/Medical Assistant within TriHealth Physician Practices, you play a key role in ensuring patients have a smooth and positive experience from the moment they schedule their visit. You are responsible for managing appointment workflows, coordinating provider schedules, and supporting overall practice efficiency. Your attention to detail and commitment to service help patients access timely care while keeping clinical teams organized and supported.

Location

3219 Clifton Ave

Schedule

Full time day shift, Monday-Friday, no weekends or holidays

Benefits

We offer competitive shift differentials, opportunities for professional growth, and a comprehensive benefits package that may include:

• Medical, dental, and vision coverage
• Paid time off
• Retirement savings plans
• Tuition reimbursement

PRN positions are not eligible for TriHealth benefits. Learn more about our benefits.

Requirements

• High School Diploma
• Healthcare clerical background with general computer skills
• Knowledge of medical terminology
• Experience with EKG, injections, and venipuncture
• Performance of common lab tests according to established CLIA guidelines and TriHealth policy
• Experience in a medical/physician office setting

Responsibilities

• Perform all responsibilities related to scheduling participants for specialist and routine appointments both internally and externally with many different providers and areas of specialty.
• Coordinate scheduling of participants within multiple departments internally including nursing, transportation, and therapy at three different sites.
• Follow all scheduling procedures and complete scheduling paperwork accurately and timely.
• Communicate appropriately with customers, transportation, and other departments, demonstrating strong customer service skills and appropriate judgment related to phone and in-person interactions.
• Answer phone calls promptly and courteously pertaining to setting up appointments and relay accurate and complete messages to the appropriate person.
• Demonstrate organizational skills in the management of participant appointments/tests/procedures and ensure a smooth and thorough process.
• Ensure all medical records are retrieved from outside providers and forward information to the medical records department for scanning purposes.
• Exhibit a professional image and behavior toward patients, visitors, physicians, and employees, creating a positive impression consistent with professional etiquette.
• Assist the physician in examination and treatment of patients, including interviewing patients, measuring vital signs (pulse rate, temperature, blood pressure, weight, and height), and recording information on patients' charts.
• Prepare treatment rooms for examination of patients.
• Perform miscellaneous delegated duties under the direction of a physician.
• Cross-train to perform duties that enhance efficiency and continuity of delivery of patient care.
• Work cooperatively within the team concept, demonstrating flexibility, motivation, and commitment to quality patient care.
• Maintain the safety and cleanliness of the treatment area.
• Demonstrate knowledge of the principles of clean and sterile procedures in the use of medical equipment.

Working Conditions

• Climbing: Occasionally
• Concentrating: Frequently
• Continuous Learning: Occasionally
• Hearing (Conversation): Consistently
• Hearing (Other Sounds): Consistently
• Interpersonal Communication: Consistently
• Kneeling: Occasionally
• Lifting <10 Lbs: Occasionally
• Lifting 50+ Lbs: Rarely
• Lifting 11-50 Lbs: Occasionally
• Pulling: Occasionally
• Pushing: Occasionally
• Reaching: Frequently
• Reading: Consistently
• Sitting: Consistently
• Standing: Consistently
• Stooping: Occasionally
• Talking: Consistently
• Thinking/Reasoning: Consistently
• Use of Hands: Consistently
• Color Vision: Consistently
• Visual Acuity (Far): Consistently
• Visual Acuity (Near): Consistently
• Walking: Consistently

TriHealth SERVE Standards and ALWAYS Behaviors

At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, all TriHealth team members are expected to demonstrate and live the following behaviors:

Serve: ALWAYS…

• Welcome everyone by making eye contact, greeting with a smile, and saying "hello."
• Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist.
• Refrain from using cell phones for personal reasons in public spaces or patient care areas.

Excel: ALWAYS…

• Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met.
• Offer patients and guests priority when waiting (lines, elevators).
• Work on improving quality, safety, and service.

Respect: ALWAYS…

• Respect cultural and spiritual differences and honor individual preferences.
• Respect everyone’s opinion and contribution, regardless of title/role.
• Speak positively about team members and other departments in front of patients and guests.

Value: ALWAYS…

• Value the time of others by striving to be on time, prepared, and actively participating.
• Pick up trash, ensuring the physical environment is clean and safe.
• Be a good steward of our resources, using supplies and equipment efficiently and effectively, and look for ways to avoid waste.

Engage: ALWAYS…

• Acknowledge wins and frequently thank team members and others for contributions.
• Show courtesy and compassion with customers, team members, and the community.