Scheduling & Billing Specialist - Outpatient Rehab Department - Kings Mills Hospital

About the role

The Scheduling & Billing Specialist – Kings Mills Hospital position involves coordinating and scheduling patient testing and procedures, interacting with physician offices, and other healthcare providers to ensure timely patient scheduling. This role also includes entering patient data into the computer system, performing general office tasks, and serving as a receptionist.

Responsibilities

• Prepares, posts, and distributes daily schedules.
• Reviews and updates schedule daily.
• Communicates any changes affecting the next day’s schedule to appropriate personnel.
• Maintains and secures replacement staff for staffing levels that meet required guidelines and communicates staffing needs to off shift supervisor and Director.
• Reports all issues to leadership.
• Reviews and corrects weekly attendance sheets to ensure accurate payroll.
• May approve/disapprove PTO and vacation requests according to established nursing guidelines and labor contracts.
• Tracks and completes attendance actions for supervisor review.
• Maintains agency information including orientation checklists, reports of usage, and completion verification.
• Verifies patient information from physician’s offices, as well as equipment needs, special requests, and positioning.
• Communicates special equipment, instruments, and supply requests to appropriate staff.
• Verifies all patient names, procedures, surgeons, and times with Registration/Admitting.
• Ensures correct orders, diagnosis, and clinical history is collected and entered into computer system.
• Provides physician office staff and/or patient with hospital approved instructions regarding test preparation.
• Answers questions pertaining to testing, scheduling, and testing preparation.
• Refers patient to specialty area staff instructions, which are outside of the ordinary.
• Maintains patient records from the previous day, ensuring all records are accounted for.
• Maintains surgical logbook as needed.
• Compiles daily census statistics and distributes reports.
• Obtains necessary insurance pre-authorization and pre-certifications.
• Responsible for prior authorization and registration functions.
• Ensures accurate patient identification by consistently verifying two patient identifiers in accordance with hospital policy and patient safety standards.

Requirements

• High School Diploma or GED (required)
• Associate degree in business, Healthcare, or related field (preferred)
• 2 years of previous scheduling and payroll experience (preferred)

Qualifications

• Education: High School Diploma or GED (required); Associate degree in business, Healthcare, or related field (preferred).
• Licensure/Certification: None.

Skills

• Excellent communication skills.
• Attention to detail.
• Ability to manage multiple tasks simultaneously.
• Knowledge of medical terminology and procedures.
• Proficiency in computer systems and software.

Benefits

Mercy Health offers competitive pay, incentives, referral bonuses, and a 403(b) with employer contributions (when eligible). Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources, and discounts are provided. Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders are also available. Tuition assistance, professional development, and continuing education support are offered.

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. For more information about Mercy Health's commitment to diversity and inclusion, please visit our website.