Scheduling & Billing Specialist - Eastgate Orthopedics & Spine

About Us

Mercy Health is a faith-based and patient-focused organization dedicated to enhancing the health and well-being of all people in mind, body, and spirit through exceptional patient care. We foster a culture of compassion, collaboration, excellence, and respect, seeking individuals committed to our values of compassion, human dignity, integrity, service, and stewardship.

About the Role

The Scheduling & Billing Specialist coordinates and schedules patient testing and procedures, interacting with physician offices, healthcare providers, and internal departments to ensure timely scheduling. This role involves entering patient data, completing general office tasks, and occasionally serving as a receptionist for patients.

Responsibilities

• Prepares, posts, and distributes daily schedules, reviewing and updating them as needed.
• Communicates schedule changes to appropriate personnel.
• Maintains and secures replacement staff to meet required staffing levels and reports needs to leadership.
• Reviews and corrects weekly attendance sheets for accurate payroll.
• Approves or disapproves PTO and vacation requests according to established guidelines and labor contracts.
• Tracks and completes attendance actions for supervisor review.
• Maintains agency information, including orientation checklists and usage reports.
• Verifies patient information, equipment needs, special requests, and positioning from physician offices.
• Communicates special equipment, instruments, and supply requests to appropriate staff.
• Verifies patient names, procedures, surgeons, and times with Registration/Admitting.
• Ensures correct orders, diagnosis, and clinical history are collected and entered into the computer system.
• Provides hospital-approved instructions to physician offices and patients regarding test preparation.
• Answers questions about testing, scheduling, and preparation; refers patients to specialty staff for unusual instructions.
• Maintains patient records and surgical logbooks, ensuring all records are accounted for.
• Compiles daily census statistics and distributes reports.
• Obtains necessary insurance pre-authorizations and pre-certifications.
• Handles prior authorization and registration functions.
• Ensures accurate patient identification by verifying two patient identifiers in accordance with hospital policy.

Requirements

• High School Diploma or GED (required).
• Associate degree in business, healthcare, or a related field (preferred).
• 2 years of previous scheduling and payroll experience (preferred).

Benefits

• Competitive pay, incentives, and referral bonuses.
• 403(b) with employer contributions (when eligible).
• Medical, dental, vision, and prescription coverage, including HSA/FSA options.
• Life insurance, mental health resources, and discounts.
• Paid time off, parental and FMLA leave, short- and long-term disability, and backup care for children and elders.
• Tuition assistance, professional development, and continuing education support.

Benefits may vary based on the market and employment status.