Scheduling Attendant - Full Time

About the Role

Coordinates and schedules Diagnostic Radiology, CT Scan, Nuclear Medicine, and Ultrasound examinations for patients via telephone, in person, and through inpatient prescription.

Responsibilities

• Accurately schedules, pre-screens, and pre-registers patients for nuclear medicine, ultrasound, CT, conventional radiographic exams, and MRI.
• Assumes heavy phone duties involving scheduling and rescheduling appointments for physician’s offices, outpatients, and clinic patients.
• Thoroughly and clearly explains proper preparation for radiology exams for patients who are scheduled via telephone or in person and provides needed preparation kits.
• Notifies technical staff of all STAT work that is requested.
• Processes all requisitions for radiology exams, verifying patient’s name, date of birth, and pertinent clinical history. Checks registration data.
• Enters patient information into the computer system, ensuring the correct exam is scheduled and proper preparation was followed by the patient.
• Questions patient and documents requisition.
• Reschedules callback patients and responds to phone requests.
• Assists patients and notifies appropriate staff of priorities.
• Answers messages from Phone Tree.
• Responds to changes in scheduling of patients due to specific equipment failure or radiologist’s schedule.
• Explains the outpatient registration process to the patient during scheduling encounters.
• Provides proper examination instructions to the patient and explains test procedures.
• Establishes and maintains a good rapport with all members of the Radiology Department.
• Handles telephone information requests with courtesy, accuracy, and respect for confidentiality.
• Demonstrates thorough knowledge of insurance requirements.
• Channels suggestions, criticisms, and questions to the appropriate person.
• Determines the proper sequence of procedures for maximum efficiency.
• Regularly assists other personnel.
• Performs duties in an independent manner with little need for direct supervision.
• Attends all staff meetings.
• Incorporates the physiological and developmental age of the patient into the overall plan for delivery of care.
• Observes Hospital policy concerning Fire and Safety regulations, Infection Control Standards, smoking regulations, telephone usage, and other rules governing conduct.
• Maintains and respects confidentiality.
• Complies with Hospital dress codes by wearing an ID badge and maintaining a professional appearance.
• Demonstrates commitment to own work schedule by adhering to attendance standards.
• Demonstrates effective communication skills, legible handwriting, and displays a positive business demeanor.
• Utilizes time effectively.
• Adjusts personal schedule in case of fluctuations in the department’s workload.
• Demonstrates ability to recognize priorities and deal with them promptly.
• Reports any suggestions or positive changes to supervisor.
• Shows appropriate respect and professionalism to patients, co-workers, supervisors, and physicians.
• Performs other duties as assigned.
• Responsibilities may require an adjusted work schedule, overtime, and evening/weekend hours to meet operational needs.
• Must be able to read, write, and rationally comprehend the English language.
• Must work effectively as a member of a multidisciplinary team to ensure quality service is provided to clients and physicians.
• Must perform the physical requirements of this job, including standing, walking, reaching with arms and hands, climbing, balancing, stooping, kneeling, and/or crouching.

Requirements

• High School Graduate or equivalent experience required.
• Graduate of an Accredited Medical Assistant program preferred.

Benefits

Full-time and part-time employees have access to a comprehensive benefits package designed to support health, financial security, and quality of life, including:

• Low-cost medical coverage with generous employer contributions.
• Dental and vision plans.
• Discounted prescriptions.
• Access to on-site child care.
• 401(k) matching.
• Tuition reimbursement.
• Paid time off.
• Flexible spending accounts.
• Legal and voluntary coverage options.
• Life insurance.
• Free on-site parking.

Pay

Pay Range: $17.00/hour - $21.00/hour. Final base compensation will be determined based on factors such as employment status (Full/Part-Time or Per Diem), skills, education, and/or experience. Pay equity and internal equity of current team members will also be considered.