Scheduling Access Specialist, PCP (Hyannis)

About the Role

To provide patient scheduling services in a timely and efficient manner in accordance with departmental procedures while providing outstanding customer service to all existing and potential MACC patients.

Responsibilities

• Primary contact for patient access for patients and other departments.
• Maintains provider schedules to achieve productivity targets, patient access, and provider flow.
• Attends monthly team meetings with physicians and nurses to offer suggestions and guidance regarding patient access and the schedule.
• Manages the schedule during transition to new models of care when applicable.
• Monitors physician’s panel and contacts patients who are past due for appointments.
• Tracks patients who were seen in the Emergency Department or Urgent Care and contacts them to offer a follow-up appointment.
• Schedules patient appointments and/or consult requests in person or by telephone in the electronic medical record system according to department scheduling protocols.
• Answers the phone in a timely, polite, and professional manner, within three rings or less, directs calls to appropriate persons, and takes accurate messages within the electronic medical record.
• Obtains accurate and proper information when scheduling appointments, including updated demographics and insurance/payer information.
• Reschedules patient appointments and extends patient schedules as necessary.
• Processes cancellations and no-show appointments, and notifies clinicians of changes in schedule.
• Edits clinicians' schedules as needed to include time off, sick time, vacation, in-service, and meeting time; calls patients to reschedule appointments when the clinician is out, and makes edits in the computerized schedule.
• Maintains efficient flow of daily patient schedule and front office operations.
• Mails out new patient packages when applicable.
• Confirms appointments within 24 hours.
• Acts as a liaison for existing and future patients seeking new and follow-up care appointments.
• Performs tasks as a receptionist and EMR Specialist as needed.
• Provides timely communication of unresolved issues to the manager or designee to facilitate timely interventions.
• Utilizes patient scheduling reports to follow up with patients that have not scheduled a future visit.
• Maintains harmonious and cooperative relations with fellow employees, medical staff, patients, and guests.
• Maintains confidentiality regarding patient information in accordance with HIPAA regulations.
• Ability to float to other MACC practices when required.
• Performs other work-related duties and activities as assigned or requested.

Requirements

• Ability to read, write, and communicate in English.
• High school graduate or equivalent.
• At least one (1) year of experience with medical scheduling preferred.
• At least one (1) year of experience with current office technology, proficient with medical computer office applications (Electronic Medical/Health Records, MS Office, etc.) preferred.
• Demonstrated excellence in providing customer service.
• Strong communication and interpersonal skills.
• Medical terminology knowledge preferred.
• Typing skills at 30 WPM preferred.

Pay

Hourly pay range: $22.79 - $26.74

Schedule

40 hours per week, Monday through Friday, 8:00 AM to 4:00 PM. No weekends and no holidays.