Scheduling Access Specialist, (Hyannis)

Medical Affiliates of Cape Cod — MAC-CCHC Neurology Practice, Hyannis, MA

About the role

Provide patient scheduling services in a timely and efficient manner in accordance with departmental procedures while delivering outstanding customer service to all existing and potential MACC patients. Serve as the primary contact for patient access for patients and other departments, maintain provider schedules to achieve productivity targets, patient access, and provider flow, and attend monthly team meetings with physicians and nurses to offer suggestions and guidance regarding patient access and the schedule.

Responsibilities

• Manage schedules during transitions to new models of care when applicable
• Monitor physicians’ panels and contact patients who are past due for appointments
• Track patients seen in the Emergency Department or Urgent Care and contact them to offer follow-up appointments
• Schedule patient appointments and/or consult requests in person or by telephone in the electronic medical record system per department scheduling protocols
• Answer phones within three rings in a timely, polite, and professional manner; direct calls appropriately and take accurate messages in the EMR
• Obtain accurate and proper information when scheduling, including updated demographics and insurance/payer information
• Reschedule patient appointments and extend schedules as necessary
• Process cancellations and no-show appointments; notify clinicians of schedule changes
• Edit clinicians’ schedules to include time off, sick time, vacation, in-service, and meeting time; call patients to reschedule when a clinician is out and update the computerized schedule
• Maintain efficient flow of daily patient schedule and front office operations
• Mail out new patient packages when applicable
• Confirm appointments within 24 hours
• Act as liaison for existing and future patients seeking new and follow-up care appointments
• Perform receptionist and EMR Specialist tasks as needed
• Communicate unresolved issues to manager or designee in a timely manner to facilitate interventions
• Utilize patient scheduling reports to follow up with patients who have not scheduled a future visit
• Maintain harmonious and cooperative relations with fellow employees, medical staff, patients, and guests
• Maintain confidentiality of patient information in accordance with HIPAA regulations
• Float to other MACC practices when required
• Perform other work-related duties as assigned or requested

Qualifications

• Ability to read, write, and communicate in English
• High school graduate or equivalent
• At least one (1) year of experience with medical scheduling (preferred)
• At least one (1) year experience with current office technology; proficient with medical computer office applications (Electronic Medical/Health Records, MS Office, etc.) (preferred)
• Demonstrated excellence in providing customer service
• Strong communication and interpersonal skills
• Medical terminology knowledge (preferred)
• Typing skills at 30 WPM (preferred)

Schedule

40 hours per week, Monday–Friday; no weekends and no holidays.

Pay

Hourly; hiring range $22.79 – $26.74 per hour.